Senior Change Delivery Lead: Cross-Functional Programs

Bank of America; Pennington (NJ); On-site; USD 109,000 - 150,000; Full time

Benefits offered by this job

Discretionary incentive

Benefits package

Job summary

Bank of America is seeking a Senior Project Manager in Pennington, NJ to lead complex cross-functional programs within the Chief People Organization (CPO) Change Execution team. This on-site role focuses on disciplined delivery, risk management, documentation, and stakeholder coordination across business, technology, vendors, and controls.

The candidate will use structured problem solving, root-cause analysis, and strong communication to translate ambiguity into actionable plans, ensuring

Qualifications

• 7+ years of project management experience leading complex, cross-functional change initiatives.
• Experience managing large-scale initiatives with interconnected business, process, technology, vendor, and control impacts.
• Ability to apply Enterprise Change Management policies, standards, tools, and governance expectations with minimal oversight.
• Experience building and managing integrated delivery plans, including scope, schedule, outcomes, deliverables, dependencies, risks, issues, decisions, and critical-path activities.
• Ability to create clear project documentation, artifacts, and decision records that support delivery discipline, stakeholder alignment, governance, and execution follow-through.
• Strong communication, presentation, and active listening skills, with the ability to tailor status, options, impacts, and recommendations for project teams, peers, business partners, and leadership.
• Proven ability to influence decisions, resolve issues, reduce ambiguity and conflict, and drive alignment across complex stakeholder groups in a matrixed environment.
• Demonstrated analytical and process-oriented mindset, including the ability to evaluate current-state processes, identify root causes, and translate improvement opportunities into practical delivery actions.
• Ability to manage competing priorities and changing circumstances while protecting delivery outcomes, timelines, controls, and stakeholder commitments.
• Demonstrated ability to share best practices, mentor other project managers, and contribute to improved delivery quality across projects or teams.
• Proficiency with Microsoft 365 tools and related project management applications, with a willingness to adopt emerging technologies.

Responsibilities

• Defines responsibilities and accountabilities for key project roles and oversees the execution of defined programs and/or project tasks through tracking of deliverables and their statuses, developing project plans, and measuring progress against ongoing key performance indicators.
• Leads the adoption and sustainment of change initiatives and assesses adoption risks.
• Leads remediation requirements documentation efforts based on identified gaps and controls needed for sustained performance.
• Leads and plans programs and projects using appropriate tools and techniques, including Technology platforms used by client facing employees, change management tools, and risk and issue management tools to ensure efficient and effective project completion.
• Develops, maintains, and reports on an overall integrated delivery plan, raising any risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders.
• Leads complex, cross-functional initiatives by integrating business, technology, vendor, and control partners into a clear delivery plan with defined scope, schedule, outcomes, owners, dependencies, decision points, readiness activities, and transition needs.
• Applies Enterprise Change Management and CPO delivery standards with minimal oversight, maintaining accurate project artifacts and enterprise systems of record to support governance, reporting, and decision-making.
• Anticipates risks, issues, and dependencies, identifies root causes, and translates complex inputs into clear recommendations, decisions, and mitigation plans to protect delivery outcomes.
• Uses process mapping, structured problem solving, and current-state analysis to clarify ambiguity, surface improvement opportunities, and shape practical delivery actions.
• Communicates clearly across project teams, peers, business partners, and leadership, tailoring messages to drive alignment, accountability, and timely decisions.

Skills

Risk & issue management

Stakeholder management

Change management

Process management

Problem solving

Decision making

Critical thinking

Influence

Prioritization

Process mapping

Process design

Process performance measurement

Policies, procedures, guidelines

Presentation skills

Tools

Microsoft 365

Job description

Bank of America is seeking a Senior Project Manager in Pennington, NJ to lead complex cross-functional programs within the Chief People Organization (CPO) Change Execution team. This on-site role focuses on disciplined delivery, risk management, documentation, and stakeholder coordination across business, technology, vendors, and controls.

The candidate will use structured problem solving, root-cause analysis, and strong communication to translate ambiguity into actionable plans, ensuring