Strategic Change Program Manager

Bank of America; Chandler (AZ); On-site; USD 117,000 - 175,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Discretionary bonus

Job summary

Bank of America is seeking an experienced Program Manager to lead corporate change initiatives within Client Protection Shared Services. You will partner with executives and cross-functional teams to deliver complex programs end-to-end, aligning work with strategic objectives and ensuring timely, effective outcomes.

The role emphasizes transformation, strong communication, and data-driven decision making to improve fraud protection and client/employee experiences.

Qualifications

• 5+ years Project or Program Management experience in Consumer or at the enterprise level.
• Program Planning and end to end execution.
• Ability to effectively communicate with executives, stakeholders, managers, peers, and business partners on business impacts, deliverables, timelines, and support needed
• Stakeholder management across business, technology, operations, risk, and leadership teams
• Proficient with M365 and Microsoft Office especially Excel and PowerPoint - building slides using data to tell a story
• Strong skills in executive communication, presentations, and meeting facilitation
• Strategic thinking with the ability to align initiatives to business objectives
• Proven consulting, problem-solving, and process optimization skills.
• Excellent executive communication, influence, and stakeholder management abilities.
• Influencing without authority and driving alignment.

Responsibilities

• Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
• Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
• Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
• Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders
• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations
• Manage horizontal program from end to end by partnering with executives, business sponsors, and stakeholders across Client Protection & Consumer.
• Ensure adherence to all Enterprise and RPSBB Change Standards (UCRA), deliver on time and achieve the desired business impact.
• Provide strategic recommendations on how to execute the work more efficiently and effectively with capacity and process handoffs.
• Influence without authority, identify and remove obstacles/barriers to program delivery.
• Create compelling presentation materials maximizing the features of MS 365 and CoPilot
• Provide project updates on a consistent basis to horizontal partners and senior leaders.
• Cultivate and manage relationships inside/outside Client Protection as well as on the Client Protection Shared Services team.

Skills

Consulting

Problem Solving

Program Management

Project Management

Reporting

Collaboration

Executive Presentations

Performance Management

Presentation Skills

Issue Management

Oral Communications

Process Design

Process Performance Management

Education

Bachelor's degree

Tools

MS 365

Excel

PowerPoint

Job description

Bank of America is seeking an experienced Program Manager to lead corporate change initiatives within Client Protection Shared Services. You will partner with executives and cross-functional teams to deliver complex programs end-to-end, aligning work with strategic objectives and ensuring timely, effective outcomes.

The role emphasizes transformation, strong communication, and data-driven decision making to improve fraud protection and client/employee experiences.