Senior Change & Data Program Lead (MDM & Customer 360)

First Citizens Bank; Raleigh (NC); On-site; USD 120,000 - 160,000; Full time

Job summary

First Citizens Bank is seeking a seasoned Change Manager and Program Manager to lead enterprise-scale Master Data Management initiatives in Raleigh, NC. The role demands proficiency in program governance and organizational change, orchestrating large-scale data transformations.

The ideal candidate will have extensive experience with MDM, Customer 360, or Reference Data programs, and a strong background in consulting. Strong executive communication skills and knowledge in data management are essential.

Qualifications

• 8 years of experience in Data Management, Data Analytics, or Enterprise Risk Management.
• 12 years of experience without a degree in the same fields.
• 15+ years of progressive experience in program management.

Responsibilities

• Own end-to-end program management for MDM, Customer 360, and Reference Data initiatives.
• Manage interdependence across workstreams, vendors, and business units.
• Lead data quality remediation programs and build accountability.

Skills

Program management methodologies mastery

Exceptional executive communication

Strong command of data management concepts

Advanced stakeholder management

Proficiency with program governance tools

Education

Bachelor's Degree

High School Diploma or GED

Tools

Jira

MS Project

ServiceNow

Smartsheet

Job description

First Citizens Bank is seeking a seasoned Change Manager and Program Manager to lead enterprise-scale Master Data Management initiatives in Raleigh, NC. The role demands proficiency in program governance and organizational change, orchestrating large-scale data transformations.

The ideal candidate will have extensive experience with MDM, Customer 360, or Reference Data programs, and a strong background in consulting. Strong executive communication skills and knowledge in data management are essential.