MDM Program Manager| Customer 360 | Reference Data Programs

First Citizens Bank; Raleigh (NC); On-site; USD 120,000 - 160,000; Full time

Job summary

First Citizens Bank is seeking a seasoned Change Manager and Program Manager to lead enterprise-scale Master Data Management initiatives in Raleigh, NC. The role demands proficiency in program governance and organizational change, orchestrating large-scale data transformations.

The ideal candidate will have extensive experience with MDM, Customer 360, or Reference Data programs, and a strong background in consulting. Strong executive communication skills and knowledge in data management are essential.

Qualifications

• 8 years of experience in Data Management, Data Analytics, or Enterprise Risk Management.
• 12 years of experience without a degree in the same fields.
• 15+ years of progressive experience in program management.

Responsibilities

• Own end-to-end program management for MDM, Customer 360, and Reference Data initiatives.
• Manage interdependence across workstreams, vendors, and business units.
• Lead data quality remediation programs and build accountability.

Skills

Program management methodologies mastery

Exceptional executive communication

Strong command of data management concepts

Advanced stakeholder management

Proficiency with program governance tools

Education

Bachelor's Degree

High School Diploma or GED

Tools

Jira

MS Project

ServiceNow

Smartsheet

Job description

Overview

We are seeking a seasoned Change Manager and Program Manager to lead enterprise-scale Master Data Management (MDM), Customer 360, and Reference Data initiatives. This is a dual-mandate leadership role designed for a battle-tested professional who combines rigorous program governance with the organizational change expertise required to drive large-scale data transformation programs from strategy through execution. The ideal candidate brings deep Big 4 consulting roots and a track record of turning complex data quality and governance challenges into measurable business outcomes.

Responsibilities

• Program Leadership & Governance: Own end-to-end program management for MDM, Customer 360, and Reference Data initiatives across multi-year, cross-functional delivery roadmaps
• Establish and maintain program governance structures including steering committees, RAID logs, decision frameworks, and milestone tracking
• Manage interdependence across workstreams, vendors, technology partners, and business units to ensure cohesive program delivery
• Drive resource planning, budget oversight, and schedule management across concurrent workstreams
• Lead program health assessments and proactively escalate risks with mitigation strategies

Change Management

• Design and execute enterprise change management strategies aligned to PROSCI/ADKAR or equivalent methodologies
• Conduct stakeholder impact assessments and readiness evaluations across business divisions affected by data transformation
• Develop and oversee communication plans, training curricula, and adoption roadmaps tailored to diverse audiences from frontline users to senior executives
• Lead organizational design considerations for new data governance roles, data steward communities, and operating model transitions
• Build and sustain executive sponsorship, navigating resistance and organizational friction with diplomatic precision

Data Quality Remediation

• Lead data quality remediation programs spanning profiling, root cause analysis, remediation playbooks, and ongoing monitoring
• Partner with data stewards, architects, and engineering teams to define data quality KPIs, SLAs, and issue resolution workflows
• Embed data quality accountability into business processes and operating norms as part of broader culture change
• Oversee data quality dashboards and executive reporting to track remediation progress against defined targets

Executive Communications

• Craft compelling executive content including board-level presentations, program status narratives, investment cases, and milestone briefings
• Translate complex technical data concepts into clear, business-relevant stories that drive decision-making at the executive level
• Facilitate executive steering committee sessions, workshops, and governance forums with confidence and clarity
• Create polished, insight-driven deliverables including roadmap decks, program scorecards, risk briefings, and transformation narratives

Qualifications

• Bachelor's Degree and 8 years of experience in Data Management, Data Analytics, Enterprise Risk Management OR High School Diploma or GED and 12 years of experience in Data Management, Data Analytics, Enterprise Risk Management

Experience

• 15+ years of progressive experience in program management and/or change management, with at least 8 years focused on enterprise data programs
• Mandatory Big 4 consulting experience (Deloitte, PwC, EY, or KPMG) with demonstrated client delivery leadership
• Proven delivery ownership of MDM, Customer 360, or Reference Data programs at Fortune 500 or large enterprise scale
• Experience running data councils and data forums with the ability to handle LOB leadership
• Deep hands-on experience leading data programs & data quality remediation programs including scoping, execution, and measurement
• Track record of directly engaging and influencing C-suite executives across multiple organizations or engagement contexts

Skills & Competencies

• Mastery of program management methodologies (PMI, SAFe, Agile, Waterfall, hybrid) and change management frameworks
• Exceptional executive communication and presentation skills — ability to create board-ready decks, briefing documents, and executive narratives with minimal guidance
• Strong command of data management concepts including data governance, metadata, data lineage, master data hierarchies, and golden record strategies
• Advanced stakeholder management skills with the ability to navigate complex organizational dynamics, competing priorities, and political landscapes
• Proficiency with program governance tooling (Jira, MS Project, ServiceNow, Smartsheet) and data quality platforms

Preferred Qualifications

• PMP, PgMP, or equivalent program management certification
• Experience with Informatica MDM, SAP MDG, Reltio, Stibo STEP, or comparable MDM platforms
• Exposure to CRM platforms (Salesforce, Microsoft Dynamics) and Customer 360 data architectures
• Industry experience in Banking or Financial Services
• MBA or advanced degree in Business, Information Management, or a related field

Benefits are an integral part of total rewards. More information can be found at https://jobs.firstcitizens.com/benefits.