Senior CGL & Auto Claims Specialist

Jonus Group; Atlanta (GA); On-site; USD 75,000 - 110,000; Full time

Job summary

Jonus Group in Duluth, GA is seeking a Senior Claims Specialist focused on CGL and Auto claims. You will manage moderately complex to complex claims, apply best practices, and deliver exceptional service to claimants and policyholders.

You will investigate, document, and negotiate settlements, collaborate with counsel, medical professionals, and engineers, and ensure compliance with laws and company procedures. You will mentor junior adjusters and share knowledge to strengthen the team.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 5–7 years of claims adjustment experience, focusing on CGL and Auto.
• Active Georgia claims adjuster license.
• Proficient in claims management systems and MS Office.
• Strong understanding of insurance policies, risk management, and regulations.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Claim Handling: Investigate, analyze, and resolve moderately complex to complex CGL and Auto claims.
• Customer Service: Provide prompt, professional responses to claimants and policyholders.
• Investigation: Conduct thorough investigations with documentation and external parties.
• Negotiations: Negotiate settlements within financial and legal guidelines.
• Compliance: Ensure adherence to laws, regulations, and procedures.
• Documentation & Reporting: Maintain accurate records and inform management of trends.
• Team Collaboration: Work with underwriting, SIU, and legal teams.
• Training & Mentorship: Guide junior adjusters to foster growth.

Skills

Claims adjustment experience

Analytical skills

Communication skills

Customer service mindset

Education

Bachelor’s degree or equivalent

Tools

Claims management systems

Microsoft Office (Word, Excel, Outlook)

Job description

Jonus Group in Duluth, GA is seeking a Senior Claims Specialist focused on CGL and Auto claims. You will manage moderately complex to complex claims, apply best practices, and deliver exceptional service to claimants and policyholders.

You will investigate, document, and negotiate settlements, collaborate with counsel, medical professionals, and engineers, and ensure compliance with laws and company procedures. You will mentor junior adjusters and share knowledge to strengthen the team.