Senior Central Operations Strategist

FIRST NORTHERN BANK OF DIXON; Dixon (CA); On-site; USD 68,770,000 - 80,231,000; Full time

Benefits offered by this job

Profit-sharing

Discounted stock purchase program

Growth and development opportunities

Generous time off programs

Job summary

First Northern Bank of Dixon is seeking a Senior Central Operations Specialist to provide advanced processing and oversight within the Central Operations department. You will serve as a high-level resource for branches, handling wire transfers, ACH, and other critical procedures.

The role requires strong problem-solving, customer service, and collaboration skills. You will review reports, assist with audits, and work to resolve issues while maintaining strict adherence to UDAAP and banking

Qualifications

• High School diploma or GED required.
• Minimum 2 years of experience in financial services, banking operations or other related experience required.
• Associate’s degree in finance or related field preferred.
• Basic data entry skills, knowledge of Central Operations procedures preferred.

Responsibilities

• Perform advanced processing and oversight of operational functions including wire transfer processing, ACH returns and originations, cash ordering and shipping, foreign items, mail-in deposits and ICS/CDARS.
• Deliver advanced support to branches, including IRA, CD and HSA inquiries, serving as a primary escalation point for both branch and inter-departmental inquiries
• Oversee ATM balancing, Reg E disputes, chargebacks, non-posts, unauthorized disputes and check adjustments
• Review, research and either accept or decline mobile deposit exceptions
• Review all department reports for accuracy, trends and discrepancies, including balancing and reconciling correspondent and department accounts
• Manage the processing of debit card orders, card numbers for branch issuance and instant issue plastic inventory
• Assist with monthly, quarterly and annual certifications and audits
• Research suspected fraud and work with internal teams and external institutions to achieve timely resolution
• Advise management of irregular or recurring problems and makes recommendations to improve the service provided
• Comply with all applicable banking compliance rules and regulations, Bank policies, procedures, and UDAAP requirements

Skills

Problem solving

Customer service

Collaboration

Communication

Quality

Judgement

Motivation

Time management

Professionalism

Versatility

Reliability

Productivity

Compliance

Education

High School diploma or GED

Associate’s degree preferred

Job description

First Northern Bank of Dixon is seeking a Senior Central Operations Specialist to provide advanced processing and oversight within the Central Operations department. You will serve as a high-level resource for branches, handling wire transfers, ACH, and other critical procedures.

The role requires strong problem-solving, customer service, and collaboration skills. You will review reports, assist with audits, and work to resolve issues while maintaining strict adherence to UDAAP and banking