Senior Central Fulfillment Manager

IKEA; Joliet (IL); On-site; USD 107,000 - 159,000; Full time

Benefits offered by this job

Paid time off

WiselyPay

Parental leave

KinderCare discount

Retirement plan

Co-worker discount

Pet insurance

Education assistance

Safety shoes

Telehealth

Dental & vision

Medical & Rx

Inclusive culture

Job summary

IKEA in Joliet, Illinois seeks an experienced operations leader to drive central fulfilment and customer-centric store/distribution operations. You will lead budgeting, process improvements, and cross-functional collaboration to optimize costs and service quality.

The role emphasizes implementing new warehousing processes, technology, and ensuring regulatory compliance while guiding a high-performing team within a customer-focused, end-to-end operation.

Qualifications

• University degree in Economics, Logistics or Supply Chain and 4 years of related experience, or minimum 8 years of related experience.
• Minimum 3 years of managerial experience.
• Knowledge of labor laws and third-party relations (unions, external service providers etc.).
• Fluent in English, both written and spoken.

Responsibilities

• Lead, steer, plan, support and follow up the operations and the development of the organization within the unit and for a customer-centric and high-performing Store and/or Customer Distribution operations in the assigned unit.
• Drive daily operations connected to the assigned central fulfilment unit including standard operating procedures, planning, execution, follow up and day to day continuous improvement of operations, relevant negotiations, IWAY and legal compliance with a focus on quality in all touchpoints for the lowest cost.
• Lead and develop budget and results connected to the assigned central fulfilment unit and to initiate actions when necessary to optimize costs, in order to contribute to the performance, productivity, cost development and efficiency of central fulfilment operations.
• Ensure implementation of new warehousing processes, technology and ways of working in the central fulfilment unit.
• Collaborate with key partners and stakeholders on all levels and represent the central fulfilment unit in related decision bodies, contributing with both knowledge and expertise to optimal operational and multichannel development, related business and process forums, sourcing activities.
• Secure seamless communication with all relevant stakeholders connected to the unit's operations both within and outside of Ingka strictly following a customer-centric, collaborative, end-to-end and process oriented mindset.

Skills

Fluent in English

Job description

IKEA in Joliet, Illinois seeks an experienced operations leader to drive central fulfilment and customer-centric store/distribution operations. You will lead budgeting, process improvements, and cross-functional collaboration to optimize costs and service quality.

The role emphasizes implementing new warehousing processes, technology, and ensuring regulatory compliance while guiding a high-performing team within a customer-focused, end-to-end operation.