Senior Cemetery & Funeral Home Operations Leader

NorthStar Memorial Group; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

NorthStar Memorial Group seeks a seasoned Senior Cemetery and Funeral Home Office Manager to lead the administrative operations at Restland Funeral Home in Dallas, TX. Oversee an administrative ecosystem for both funeral home and cemetery, ensuring accuracy in ownership, arrangement, interment, and inventory records while supporting a high-volume, service-focused environment.

The role requires a structured, organized, process-oriented leader who can adapt to a large, fast-moving location and

Qualifications

• 5+ years in an administrative supervisory or managerial role.
• Strong organizational and process-oriented mindset.
• Experience with banking or financial processes is a plus.

Responsibilities

• Oversee deposits, contracts, AR reports, and purchasing docs for accuracy.
• Perform reconciliations, reports, license renewals, inventories, and special projects.
• Hire, train, and supervise clerical staff for funeral home and cemetery operations.
• Interact with high-level company contacts using professional business vocabulary and discretion.
• Ensure premier client satisfaction that exceeds client expectations.
• Develop a positive, productive work environment that motivates staff to perform.
• Identify and improve internal practices impacting satisfaction, morale, and financial performance.
• Maintain excellent communication with team and clients.
• Apply sales experience with consultative approaches to client needs.
• Ensure compliance with relevant federal, state, and local regulations.
• Handle difficult situations with confidence and compassion.
• Build long-lasting relationships and maintain attention to detail.
• Learn and stay informed about products and services to assist clients effectively.

Skills

Leadership

Strategic planning

Communication

Process improvement

Education

High school diploma

Tools

Microsoft Office

Job description

NorthStar Memorial Group seeks a seasoned Senior Cemetery and Funeral Home Office Manager to lead the administrative operations at Restland Funeral Home in Dallas, TX. Oversee an administrative ecosystem for both funeral home and cemetery, ensuring accuracy in ownership, arrangement, interment, and inventory records while supporting a high-volume, service-focused environment.

The role requires a structured, organized, process-oriented leader who can adapt to a large, fast-moving location and