Senior Catering Sales & Events Manager | Flexible Schedule

Coury Hospitality; Tacoma (WA); On-site; USD 60,000 - 90,000; Full time

Job summary

Coury Hospitality in Tacoma, WA seeks a Catering Sales Manager to lead the sales and service of events without guest rooms, excluding weddings. You will drive revenue, build client relationships, and ensure outstanding guest experiences throughout coordination of BEOs and on-site management.

The role requires strong negotiation, organizational, and communication skills, with flexibility for evenings, weekends, and holidays as needed to meet client needs.

Qualifications

• Minimum 2 years experience as Catering Manager in a Marriott luxury hotel setting preferred.
• Minimum 2 years experience with Marriott CI/TY preferred.
• The ability to negotiate, influence and sell.
• Excellent time management, self-management and self-motivation. Must be organizationally savvy with a keen focus on detail.

Responsibilities

• Provide the highest quality of service to the customer at all times. Quick and timely responses to all calls, emails and leads (no later than 24 hours).
• Solicit and secure business for Hotel through a proactive, focused sales approach using all available technology to identify comp set accounts, new customers in the market while continuing to saturate existing accounts.
• Develop strong, professional long term business relationships. Attend networking events, become member of civic organization and/or industry associations.
• Must have clear understanding of the hotel’s business strategies and goals to determine individual action plans to meet those goals.
• Create banquet event orders (BEOs) with all set up, A/V and food and beverage requirements needed for group.
• Ensure all BEOs are signed by the client and distributed to the Banquet and Culinary team in accordance with the guidelines set forth by Hotel.
• Ensure correct billing information is obtained and followed along with any deposit schedules that may be necessary.
• Maintain accurate information and revenues in Delphi at all times to ensure accurate forecasting.
• Create and Maintain neatly organized files with all required and appropriate information.
• Attend all BEO meetings and all other departmental meetings set forth by GM or DOSM and DOC.
• Work closely with Banquet Department on operations and event execution.
• Be on site to greet all groups upon arrival; onsite and visible to groups throughout the duration of their event – checking to ensure everything is running smoothly and that clients are happy and satisfied.
• Follow-up with client after function by phone to ensure customer satisfaction, thank them for the business and to address any possible challenges.
• Follow-up with various departments to ensure any necessary feedback is communicated.
• Assist other sales/catering managers with site inspections as required.
• Participate in all property specific customer functions.
• Assist with reporting as necessary (monthly location reports, capture rate reporting, annual sales plan, property level account reporting and ad-hoc requests).
• Provide operational support during shows, help drive sales initiatives set forth by DOSM and DOC with team members and conduct or attend training as needed.

Skills

Negotiation

Time management

Organization

Customer service

Communication

Flexibility

Resilience

Sales skills

Detail oriented

Tools

Delphi

Job description

Coury Hospitality in Tacoma, WA seeks a Catering Sales Manager to lead the sales and service of events without guest rooms, excluding weddings. You will drive revenue, build client relationships, and ensure outstanding guest experiences throughout coordination of BEOs and on-site management.

The role requires strong negotiation, organizational, and communication skills, with flexibility for evenings, weekends, and holidays as needed to meet client needs.