Senior Casualty Claims Lead — Hybrid (Attorney-Represented)

Liberty Mutual Fire Insurance Co.; Suwanee (GA); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Liberty Mutual Fire Insurance Co. seeks a Senior Claims Specialist for attorney-represented and litigated auto and homeowner's bodily injury claims. You will manage, investigate, and resolve claims and provide prompt, quality service to policyholders.

Hybrid work: if within 50 miles of a Liberty Mutual Claims office, onsite at least two days per month; otherwise remote. Eastern time schedule, collaboration with trial counsel, SIU, and Home Office reporting.

Qualifications

• Bachelor's degree or equivalent experience and 12–18 months of directly related experience (claims).
• Strong written and oral communication skills.
• Analytical, investigative, and negotiation abilities.
• Customer service experience preferred.
• Knowledge of liability, policy coverage, and state tort law.

Responsibilities

• Manages, investigates, and resolves auto and homeowners bodily injury claims; evaluates coverage and liabilities within authority.
• Identifies potentially fraudulent or suspicious claims and refers to SIU; pursues third-party subrogation opportunities.
• Prepares for and attends trials, hearings, and conferences; reports status to Home Office and local management.
• Communicates with policyholders, witnesses, and claimants to gather information and advise on course of action; responds to inquiries.
• Maintains reserves, ensures security of financial processing and claim files; updates files and reports as required; oversees outside and in-house counsel billing and practices.

Skills

Written & verbal communication

Analytical skills

Negotiation skills

Customer service experience

Litigation/claims knowledge

Education

Bachelor's degree or equivalent experience

Job description

Liberty Mutual Fire Insurance Co. seeks a Senior Claims Specialist for attorney-represented and litigated auto and homeowner's bodily injury claims. You will manage, investigate, and resolve claims and provide prompt, quality service to policyholders.

Hybrid work: if within 50 miles of a Liberty Mutual Claims office, onsite at least two days per month; otherwise remote. Eastern time schedule, collaboration with trial counsel, SIU, and Home Office reporting.