Senior Casualty Claims Consultant

Aon plc; Northern (KY); Hybrid; USD 127,000 - 140,000; Full time

Benefits offered by this job

401(k) plan with employer contribution

Employee stock purchase plan

Medical, dental, vision insurance

Paid holidays and vacation

Tuition assistance

Commuter benefits

Employee assistance program

Job summary

Aon plc is seeking a Senior Casualty Claims Consultant to deliver client-specific casualty claims services, focusing on workers’ compensation with additional auto and general liability exposure. This remote-friendly role requires expertise in claims management, client advocacy, and strategic service delivery.

You will analyze claims data, manage project plans, and coordinate with carriers to optimize outcomes and cost containment.

Qualifications

• Proven experience adjusting/managing workers' compensation claims or multi-line claims with casualty focus.
• Clear communication skills, written and verbal, with client-focused mindset.
• Proficiency with Microsoft Office suite (Excel/Word/PowerPoint).

Responsibilities

• Deliver casualty claims consulting services to reduce Total Cost of Risk for clients.
• Coordinate with claims administrators and carriers to ensure high service levels.
• Analyze claims data, identify trends, and recommend cost-containment strategies.
• Develop and manage project plans and budgets; drive results to meet commitments.
• Support business development opportunities as geographic needs require.

Skills

Workers' compensation expertise

Client relationship management

Strategic service planning

Analytical problem solving

Project management

Microsoft Office proficiency

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Aon is looking for a Senior Casualty Claims Consultant!

We currently have a great career opportunity for a Casualty Claims Risk Consultant. It is the responsibility of the Casualty Claims Risk Consultant to deliver tactical, client specific, casualty claims services on assigned accounts in support of Aon’s core brokerage services. This position is for a workers’ compensation professional; however, experience with auto and general liability, is a plus.

Work Style:

Virtual work from Home.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

How this role is different

The general role of our Casualty Claims Risk Consultant is to:

• Identify client exposures and provide customized casualty consulting services for clients to help them reduce their Total Cost of Risk.
• Ensuring the highest level of service from claims administrator(s) and carrier partners.
• Improve client claim outcomes by examining and analyzing key elements and related costs of their claims programs and build best practice-oriented approaches to claims cost containment.
• Introduce appropriate Aon resources and provide project management to ensure commitments are met and results are achieved.
• Establish project plans and budgets.
• May require limited involvement in business development opportunities as dictated by geographic needs.

Skills and experience that will lead to success

• Demonstrated expertise in workers’ compensation claims management, with knowledge of casualty lines including auto and general liability, and a commitment to delivering exceptional client outcomes.
• Strong relationship management and communication skills, with the ability to build trust, advocate for clients, and collaborate effectively with clients, carriers, TPAs, Account Executives, and internal partners.
• Experience developing and executing strategic service plans, managing budgets, and delivering high-quality consulting services on time and in alignment with client objectives.
• Analytical problem-solving skills with the ability to evaluate claims data, identify trends, conduct claim reviews, and recommend strategies that improve claim outcomes and reduce total cost of risk.
• Proven project management and process improvement capabilities, including managing multiple priorities, documenting action plans, applying best practices, and driving consistent service delivery.
• Proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint, along with strong written and verbal communication skills and a commitment to continuous professional development.

Minimum qualifications and requirements

• Proven performer with strong technical knowledge and work experience adjusting or managing workers compensation claims or possess multi-line claims experience with emphasis on casualty lines of coverage.
• Retain proficiency as an insurance professional while maintaining clear and effective communication, both in writing and verbally.
• Fluent in Microsoft office suite, particularly Excel, Word and PowerPoint.

Minimum education

• Bachelor’s degree or equivalent relevant experience
• Producer/Broker licensing may be required after hiring

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws:

The salary range for this position (intended for U.S. applicants) is $126,735 to $140,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

A summary of all the benefits offered for this position:

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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