Remote Senior Manager, Accountant Success & Support

Intuit; Richmond (VA); Remote; USD 124,500 - 214,500; Full time

Job summary

A leading financial software company seeks a Senior Manager of Customer Success to lead its Accountant Support team in Richmond, Virginia. This pivotal role requires an individual with a strong customer focus and at least 5 years of leadership experience in service delivery or the Accounting industry. The candidate should possess excellent communication skills and the ability to drive strategic initiatives. The position offers a competitive salary package within the range of $124,500 to $214,500, depending on location.

Qualifications

• 5+ years of leadership experience in service delivery or the Accounting industry.
• Deep familiarity with customer experience performance metrics.
• Strong written and verbal communication skills.

Responsibilities

• Lead the Accountant Support team, focusing on a customer-centric environment.
• Manage a fully remote workforce and meet hiring and retention goals.
• Drive innovation and improvements across service offerings.

Skills

Customer experience performance metrics

Strong communication skills

Leadership in dynamic environments

Project management

Education

Bachelor's degree

MBA or focus in Accounting/Finance

Job description

A leading financial software company seeks a Senior Manager of Customer Success to lead its Accountant Support team in Richmond, Virginia. This pivotal role requires an individual with a strong customer focus and at least 5 years of leadership experience in service delivery or the Accounting industry. The candidate should possess excellent communication skills and the ability to drive strategic initiatives. The position offers a competitive salary package within the range of $124,500 to $214,500, depending on location.