Senior Case Manager - Queens Community Program

Safe Horizon; New York (NY); On-site; USD 32,552 - 36,616; Full time

Benefits offered by this job

Vacation Time

Paid Sick Time

Medical

Dental

Vision

Tuition Assistance Program

Commuter Benefits Program

Gym Reimbursement

Parental Leave

Job summary

Safe Horizon in New York is looking for a dedicated professional to provide client-centered support for victims of crime and abuse. This role includes conducting safety assessments, crisis intervention, and advocacy for clients seeking public entitlements.

The ideal candidate holds a bachelor’s degree in Social Work or a related field, with at least one year of experience in a social service setting. Bilingual candidates are preferred. Full-time benefits include medical and dental insurance, vacation, and gym reimbursement.

Qualifications

• Demonstrated respect and compassion towards victims.
• Ability to work independently and resourcefully.
• Capacity to manage and document case records.

Responsibilities

• Conduct client-centered safety assessments.
• Provide crisis intervention and direct assistance to victims.
• Advocate for clients with public entitlements.

Skills

Sensitivity toward victimization

Communication skills

Organizational skills

Team player

Leadership skills

Problem-solving skills

Education

Bachelor’s degree in a related field

Job description

Essential Job Functions

• Learn and integrate a trauma‑informed, client‑centered approach, using an anti‑oppressive lens, into your work with clients.
• Conduct client‑centered safety assessment and risk management planning. Provide crisis intervention and direct assistance to victims of crime and abuse; develop creative solutions reflecting clients' unique needs in collaboration with client.
• Advocate for clients for public entitlements with systems and other agencies, where necessary, such as obtaining orders of protection, help with hospital/medical related needs, Office of Victims Services compensation, and relocation assistance.
• Provide information and referrals and facilitate linkages for clients for services such as shelters, mental health treatment, public assistance and other entitlements based on assessment and clients’ needs.
• Assess for and provide emergency practical assistance for clients including transportation, food vouchers, financial assistance and lock replacement in accordance with agency policy.
• Engage in regular supervision meetings with supervisors to review cases, reflect on client interaction and build skills.
• Maintain thorough and accurate case records and statistics in web‑based case management system.
• Collect client data, test new interventions and track outcome. Participate in staff meetings, individual and group supervision, community meetings and relevant trainings and seminars.
• Conduct educational presentations and trainings and participate in outreach events for community groups about intimate partner and family violence, victim assistance resources and other related topics.
• Work collaboratively with other Safe Horizon programs to facilitate linkages for clients. Various other duties to be determined by supervisor.

Interacts With

• Safe Horizon staff.
• District Attorney’s Office.
• NYPD.
• Office of Victim Services.
• ACS.
• NYCHA and Section 8 staff.
• Other social service providers.

Required

Knowledge and Skills:

• Must be sensitive toward and understanding of victimization.
• Must be able to demonstrate respect, compassion and a non‑judgmental approach to victims of crime and abuse.
• Must be willing to participate in a learning community.
• Must be organized, detail oriented and solution focused.
• Must demonstrate the ability to work independently and be resourceful.
• Must demonstrate leadership skills (acts as a “go‑to” person for colleagues, takes initiative; suggests ways to make processes work better).
• Must be a team player.
• Possess strong communication and organizational skills.
• Excellent interpersonal skills.
• Able to work under pressure in a calm and reassuring manner.

Education

• A bachelor’s degree in a related field (Social Work, Psychology, Human Services etc.) or equivalent experience is preferred.

Experience

• At least one year of prior direct service experience in a social service setting is required. Experience working with survivors of intimate partner and family violence and other victims of crime preferred.
• Bilingual (English/Spanish, French, Chinese, Arabic, Korean) preferred.

Hiring Range: $23.63 - 26.58 Hourly

Full‑time Hours: 35 Hours per week

Full‑time Benefits:

• Vacation Time
• Paid Sick Time
• Holidays
• Medical
• Dental
• Vision
• 403(b) Retirement Plan
• Company Life Insurance
• Medical/Dependent Care Flexible Spending Accounts
• Tuition Assistance Program
• Commuter Benefits Program
• Gym Reimbursement
• Parental Leave
• Employee Learning Center