Case Manager - Counseling Center

Safe Horizon

New York (NY)

On-site

USD 31,684 - 35,817

Full time

14 days+

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Benefits offered by this job

Vacation Time

Paid Sick Time

Holidays

Medical

Dental

Vision

403(b) Retirement Plan

Company Life Insurance

Commuter Benefits Program

Gym Reimbursement

Parental Leave

Employee Learning Center

Job summary

Safe Horizon Intake Case Manager position involves serving as the first contact for clinic clients, delivering trauma-informed, client-centered support, and coordinating referrals to internal and external resources. Responsibilities include intake, risk assessment, scheduling, insurance verification, crisis intervention, and information provision in a supportive, empathetic manner.

The role is 100% onsite with a schedule that includes daytime and evening hours.

Qualifications

BA or BS degree preferred or equivalent relevant experience in victim assistance.
At least 1 year of experience in social services or with survivors of violence preferred.
Bilingual Spanish preferred.

Responsibilities

Provide intake and assessment for individuals seeking assistance.
Conduct safety assessments and risk management for clients.
Greet clients in a warm, trauma-informed manner (in person or by phone).
Coordinate referrals to Safe Horizon services and community resources.
Schedule and manage appointments; verify insurance as needed.
Provide short-term crisis support and safety planning.
Cross-train for receptionist duties to ensure coverage.
Enter data into the computerized record-keeping system.

Skills

Trauma-informed approach

Client-centered care

Empathetic communication

Strong communication skills

Organizational skills

Ability to work under pressure

Independence

Bilingual Spanish preferred

Education

BA or BS degree preferred or equivalent experience in victim assistance

Tools

Computer basics

Case management systems

Job description

Summary

Intake Case Managers are the first point of contact for all clinic clients and provide comprehensive telephonic and walk-in services to individual clients and families impacted by violence (domestic violence, rape, sexual abuse, homicide, etc.). This position comes with excellent training in trauma work as well as a high level of clinic support and supervision. Services provided by Intake Case Managers include safety assessment, risk management, advocacy, phone counseling, information and referrals to resources and providers within and external to Safe Horizon, scheduling and other administrative tasks with prospective clients, as well as engaging clients in a short-term trauma intervention. The Intake Case Manager coordinates with programs within Safe Horizon and local agencies to connect survivors of violence with resources and services best suited to meet their needs.

100% onsite.

Essential Job Functions

Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients.
Greet clients (in person or by phone) in a warm, professional, and trauma-informed way.
Monitor the safety of people and conditions in the waiting area.
Act as a first point of contact for all walk-in and telephonic clients seeking services and re‑directing them to appropriate clinic staff when necessary.
Provide intake and assessment for individuals seeking assistance.
Provide screening, assessment, insurance verification, and scheduling services for clients seeking trauma‑focused outpatient treatment at a Safe Horizon Counseling Center site.
Provide short‑term crisis intervention to victims and survivors of crime.
Engage callers in risk assessment and safety planning conversations.
Provide information and referrals for other Safe Horizon services and community‑based resources.
Provide assistance with OVS applications.
Provide information regarding accessing health coverage, public assistance, and other entitlements.
Support the Counseling Center’s transition to centralized scheduling, open access services, and other quality improvement initiatives.
Request and collect co‑payments or self‑payments, provide clients receipts, record all payments, and obtain service authorization as necessary.
Provide and document Metrocard distribution.
Cross‑train in the activities of receptionist clerk for coverage purposes as necessary.
Perform data entry into a computerized record‑keeping system.
Maintain cooperative working relationships with other Safe Horizon staff members and other service providers.

Secondary Job Functions

Maintain routine administrative responsibilities to include preparation of correspondence, maintenance of files, mail, e‑mail and telephones.
Perform other related duties as assigned.

Knowledge and Required Skills

Sensitivity towards and understanding of victimization, especially the experience of survivors of domestic violence.
Warm and empathetic phone presence and the ability to engage and interact well with clients telephonically.
Inquisitiveness and an ability to receive and integrate critical feedback.
Strong communication and organizational skills.
Excellent interpersonal skills and appropriate assertiveness.
Ability to work under pressure in a calm and reassuring manner.
Demonstrate the ability to work independently.
Bilingual in Spanish preferred. Basic understanding of computer and systems for managing case records.

Education

BA or BS Degree preferred or equivalent relevant work or internship experience within the victim assistance field.

Experience

One year of experience working in a social service setting or with survivors of violence preferred.

Desirable

Related work or intern experience in a victim assistance setting. Knowledge of effects of victimization and trauma on victims. Knowledge of community resources and options available to victims of crime and abuse.

Hours

Tues‑Thu 12:00 PM – 8:00 PM, Fri 9:00 AM – 6:00 PM, Sat 9:00 PM – 4:00 PM, 100% onsite.

If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or myself. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment.

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.

Technology Statement

Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance.

Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Hiring Range

$23.36 – $26.28 hourly

Full‑time Hours

35 Hours per week.

Full‑time Benefits