Senior Case Manager & Navigator for Family Stability

Kodiak Area Native Association; Kodiak (AK); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k) with employer contribution

Paid parental leave

Employer-paid health/dental/vision

Life insurance 2.5x salary

AD&D, disability coverage

Paid time off & holidays

EAP

Tuition assistance

Leadership development

Loan repayment eligibility

Relocation housing assistance

Job summary

Kodiak Area Native Association (KANA) seeks a Support Services Navigator (Case Manager) to assist families in accessing TANF, Tribal Child Care Assistance, and related programs through KANA’s Workforce & Economic Development department. This role helps individuals and families access resources and build pathways toward self-sufficiency through employment, education, and stability.

Navigator II serves as an advanced role, supporting complex caseloads, providing team guidance, and contributing to

Qualifications

• High school diploma or GED required; Associate’s degree preferred.
• Two or more years of related experience in social services or workforce development.
• Experience with case management and supportive services preferred.
• Strong communication, organizational, and relationship-building skills.
• Ability to manage multiple priorities while maintaining confidentiality and compliance.
• MS Office and database skills; experience with client management systems preferred.

Responsibilities

• Conduct participant intake, determine eligibility, and develop individualized self-sufficiency plans.
• Provide case management and ongoing support toward employment, education, and family stability goals.
• Coordinate supportive services and financial assistance per program guidelines.
• Assist participants with applications, referrals, appeals, and access to resources.
• Build partnerships with childcare providers, tribal entities, community organizations, and internal KANA programs.
• Support childcare providers in meeting health and safety requirements through training and coordination.
• Maintain accurate case files and program data in compliance with grant requirements.
• Participate in team meetings, training, outreach, and program improvement efforts.
• Manage more complex cases and mentor Navigator I staff (Navigator II).

Skills

Communication skills

Organizational skills

Relationship-building

Confidentiality & compliance

MS Office / databases

Education

High school diploma or GED

Associate’s degree preferred

Tools

Microsoft Office

Client management systems

Databases

Job description

Kodiak Area Native Association (KANA) seeks a Support Services Navigator (Case Manager) to assist families in accessing TANF, Tribal Child Care Assistance, and related programs through KANA’s Workforce & Economic Development department. This role helps individuals and families access resources and build pathways toward self-sufficiency through employment, education, and stability.

Navigator II serves as an advanced role, supporting complex caseloads, providing team guidance, and contributing to