Senior Case Manager — Lead & Coordinate Client Care

careers-samaritanvillage; New York (NY); On-site; USD 32,000 - 45,000; Full time

Job summary

Samaritan Daytop Village is seeking a Senior Case Manager in New York to oversee case management services, supervise direct staff, and ensure adherence to program goals and outcomes. You will provide advocacy, manage a 25-client caseload, and participate in an interdisciplinary treatment team.

The role requires strong supervision, clinical counseling, and coordination of services to support client recovery and relapse prevention within a nonprofit health and human services setting.

Qualifications

• High School Diploma or Equivalent with five (5) years of experience, preferably supervising Case Managers in transitional/shelter programs or related setting.
• Associates Degree in Human Services or related field with at least two-three (2-3) years of experience supervising Case Managers within transitional/shelter programs or related settings.
• Bachelor's Degree in Human Services with at least one-two (1-2) years of experience supervising Case Managers within transitional/shelter programs or related settings.

Responsibilities

• Coordinates, guides, and supervises activities of direct reporting staff.
• Provides direct supervision of Case Managers.
• Communicates all aspects of contract requirements to staff.
• Leads and participates in administrative and staff meetings as required.
• Troubleshoots problems and makes decisions in accordance with program policies, procedures, and protocols.
• Monitors clients’ progress toward their goals and documents via progress notes.
• Conducts periodic reviews of all case documentation to ensure accuracy, completeness, and clarity.
• Conducts chart auditing of client files.
• Directly manages a case portfolio of approximately 25 clients.
• Participates in monitoring therapeutic environment to ensure behavioral guidelines are followed and relationships remain positive.
• Provides individual counseling and facilitation of caseload group meetings and other assigned groups.
• Provides psycho-education and counseling related to chemical dependency and relapse prevention.
• Administers appropriate behavioral interventions as needed.
• Participates in assessment screenings to determine client needs and formulates treatment, transition, and discharge/continuing care planning.
• Attends case conferences and other meetings as scheduled.

Education

High School Diploma

Associates Degree

Bachelor's Degree

Job description

Samaritan Daytop Village is seeking a Senior Case Manager in New York to oversee case management services, supervise direct staff, and ensure adherence to program goals and outcomes. You will provide advocacy, manage a 25-client caseload, and participate in an interdisciplinary treatment team.

The role requires strong supervision, clinical counseling, and coordination of services to support client recovery and relapse prevention within a nonprofit health and human services setting.