Senior Case Manager, Fiscal Services & Training

Washtenaw County Health Department; Michigan; On-site; USD 42,000 - 60,000; Full time

Job summary

Washtenaw County Health Department seeks a skilled professional to lead the daily activities of the fiscal services department under supervision. The role emphasizes accuracy, policy adherence, and effective training of staff.

Responsibilities include coordinating department workflows, implementing procedures, and ensuring timely processing of financial tasks. Strong emphasis on customer service, regulatory interpretation, and staff supervision is required.

Qualifications

• Customer service and intake service departments.
• Domestic relations, FOC, State, and Federal Regulations to interpret court orders and perform necessary duties accordingly.
• FOC processes and procedures
• Using sound, independent judgment within established policy and procedure guidelines.
• Maintain a high level of concentration to ensure the accuracy of client accounts.
• Adaptability to various computer software programs and necessary equipment.
• Coordinate work assignments and provide direction to lower level employees and managers.
• Prepare clear, concise and effective written materials.
• Maintaining accurate records and files.

Responsibilities

• In conjunction with the Fiscal Services Supervisor, plans and reviews department activities.
• Identifies training needs and develops training for department section, including development of a policy and procedures manual.
• Develops department systems and procedures in accordance with departmental goals, processes and policies.
• Drafts and revises forms related to department functions and maintains statistical analysis of department workflows and tasks.
• Reviews the MiCSES suspense account with the Supervisor.

Skills

Customer service

Policy interpretation

Fiscal management

Office software

Training & supervision

Attention to detail

Education

Two years of college or technical school

Accounting coursework

Paralegal coursework

Tools

Microsoft Office

Accounting software

Job description

Washtenaw County Health Department seeks a skilled professional to lead the daily activities of the fiscal services department under supervision. The role emphasizes accuracy, policy adherence, and effective training of staff.

Responsibilities include coordinating department workflows, implementing procedures, and ensuring timely processing of financial tasks. Strong emphasis on customer service, regulatory interpretation, and staff supervision is required.