SENIOR CASE MANAGER

Washtenaw County Health Department; Michigan; On-site; USD 42,000 - 60,000; Full time

Job summary

Washtenaw County Health Department seeks a skilled professional to lead the daily activities of the fiscal services department under supervision. The role emphasizes accuracy, policy adherence, and effective training of staff.

Responsibilities include coordinating department workflows, implementing procedures, and ensuring timely processing of financial tasks. Strong emphasis on customer service, regulatory interpretation, and staff supervision is required.

Qualifications

• Customer service and intake service departments.
• Domestic relations, FOC, State, and Federal Regulations to interpret court orders and perform necessary duties accordingly.
• FOC processes and procedures
• Using sound, independent judgment within established policy and procedure guidelines.
• Maintain a high level of concentration to ensure the accuracy of client accounts.
• Adaptability to various computer software programs and necessary equipment.
• Coordinate work assignments and provide direction to lower level employees and managers.
• Prepare clear, concise and effective written materials.
• Maintaining accurate records and files.

Responsibilities

• In conjunction with the Fiscal Services Supervisor, plans and reviews department activities.
• Identifies training needs and develops training for department section, including development of a policy and procedures manual.
• Develops department systems and procedures in accordance with departmental goals, processes and policies.
• Drafts and revises forms related to department functions and maintains statistical analysis of department workflows and tasks.
• Reviews the MiCSES suspense account with the Supervisor.

Skills

Customer service

Policy interpretation

Fiscal management

Office software

Training & supervision

Attention to detail

Education

Two years of college or technical school

Accounting coursework

Paralegal coursework

Tools

Microsoft Office

Accounting software

Job description

INTERNAL UNION APPLICANTS WILL BE GIVEN FIRST CONSIDERATION FOR UNION POSITIONS

Under the supervision of the Fiscal Services Supervisor leads the activities of the fiscal service department on a daily basis.

EXAMPLES OF DUTIES

• In conjunction with the Fiscal Services Supervisor, plans and reviews department activities. Assures that the necessary workflow is processed in a timely and efficient fashion.
• Identifies training needs and develops training for department section, including development of a policy and procedures manual. Trains and/or coordinates the training of new staff members.
• In conjunction with the Fiscal Services Supervisor, develops department systems and procedures in accordance with departmental goals, processes and policies. Drafts and revises forms related to department functions and maintains statistical analysis of department workflows and tasks.
• Analyzes and resolves daily work problems and assists the Case Managers and Case Specialists in solving work problems. Performs the duties of and backs up the Case Managers and Case Specialists as needed.
• In conjunction with the Fiscal Services Supervisor reviews the MiCSES suspense account.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

EMPLOYMENT QUALIFICATIONS

Knowledge, Skills, and Abilities:

• Customer service and intake service departments
• Domestic relations, FOC, State, and Federal Regulations to interpret court orders and perform necessary duties accordingly.
• FOC processes and procedures
• Using sound, independent judgment within established policy and procedure guidelines.
• Maintain a high level of concentration to ensure the accuracy of client accounts.
• Adaptability to various computer software programs and necessary equipment.
• Coordinate work assignments and provide direction to lower level employees and managers.
• Prepare clear, concise and effective written materials.
• Maintaining accurate records and files.

The qualifications listed are guidelines. Other qualifications of education and experience, which could provide the necessary knowledge, skills, and abilities to perform the job, should be considered.

LICENSES/CERTIFICATIONS

Possession of a valid Michigan Vehicle Operator¿s License

PHYSICAL DEMANDS

Duties require sufficient mobility to work in a normal office setting and use standard office equipment including a computer, vision to read printed materials and a computer screen and hearing and speech sufficient to communicate in person or over the telephone.

These requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.

EDUCATION

Two (2) years of college or technical school degree including coursework in accounting, social science and paralegal courses.

EXPERIENCE

Five (5) years of service in FOC as a Case Manager I/II working in financials or equivalent.

This class description intends to identify the major duties and requirements of the job and should not be interpreted as all-inclusive. Incumbents may be requested to perform job-related duties other than those outlined above and may be required to specific job-related knowledge for successful job performance.