Senior Case Manager

Help USA; City of Mount Vernon (NY); On-site; USD 65,000 - 85,000; Full time

Job summary

Help USA is seeking a Senior Case Manager in Mount Vernon, NY. You will supervise a team of three Case Managers and manage your own caseload while delivering assessment, counseling, and referral services to shelter clients.

Ensure protocols are followed and quality assurance is maintained across services. Responsibilities include supervision, follow-up on referrals, and guiding team members through psycho-social evaluations, living plans, and program referrals to promote client independence and

Qualifications

• Bachelor’s degree in Social Work or related field required; MSW preferred.
• Knowledge of state and county regulations referenced.
• Minimum two years’ experience in case management, assessment, counseling, and crisis intervention preferred.

Responsibilities

• Supervise a team of three Case Managers and manage your own caseload of 23 clients.
• Follow up on referrals to determine eligibility for shelter admission and program referrals.
• Provide guidance to Case Managers to ensure assessments, living plans, and referrals are followed.
• Conduct chart reviews to ensure documents are provided and services are coordinated.

Skills

Case management

Assessment

Counseling

Crisis intervention

Advocacy & mediation

Documentation

Team supervision

Microsoft Office

Education

Bachelor’s degree in Social Work

MSW preferred

Tools

Microsoft Office

Job description

Position Overview

As Senior Case Manager, you’ll report to the Team Leader and supervise a team of three Case Managers as well as manage your own case load. You’ll provide assessment, counseling, and referral services to shelter clients; ensure that proper protocols are being followed; and perform quality assurance activities regarding delivery of services.

Specific responsibilities will include:

Supervising Case Managers and maintaining a caseload of 23 clients.

Following up on referrals to determine if they meet the criteria for admission to the shelter and verifying their appropriateness for referral to various programs.

Assisting the Team Leader in providing guidance and direction to Case Managers to ensure assessments (including psycho-social evaluations) are being performed, Independent Living Plans are being promptly followed, referrals to appropriate programs are being made, and integration of services is occurring.

Assisting the Team Leader in conducting chart reviews to ensure all required documents have been given to and acknowledged by clients and the delivery of services is properly coordinated.

Providing individual and group counseling sessions to assist clients in achieving independence, obtaining permanent housing, and the returning to their communities.

Ensuring that accurate and up to date clinical documents are being maintained and the required data is input into the AWARDS system by Case Managers in a timely fashion.

Attending and participating in weekly case conference meetings on the status of each client.

Coordinating the Money Management Program, exercising fiduciary responsibility on behalf of clients to ensure savings goals are being achieved and that clients are spending funds responsibly.

Requirements

Bachelor’s Degree in Social Work or a related field required, Master’s Degree in Social Work preferred.

Knowledgeable of relevant state and county regulations.

A minimum of two years’ experience in case management, assessment, counseling, and crisis intervention preferred.

Strong verbal, written, and negotiation skills, including experience in advocacy and mediation.

Strong organizational and documentation skills.

Ability to take the initiative, be dependable and resourceful, and pay keen attention to detail

Excellent organizational skills to enable successful management of multiple tasks in a timely manner in a fast paced and demanding environment

Knowledge of family systems approach to practice preferred.

Knowledge of team concepts preferred.

Computer literacy, particularly with Microsoft Office applications.

Able to provide evening and weekend coverage as needed.