Case Manager Supervisor, (1263) Unlicensed

Catholic Charities of the Archdiocese of Washington

Maryland

On-site

USD 65,000 - 90,000

Full time

46 hours ago

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Benefits offered by this job

Robust Professional development

Medical, prescriptions, dental and vis

Retirement savings plan with company

Life insurance and disability coverage

Paid time off and holidays

Tuition reimbursement

Employee referral bonus program

Family leave policies

Pet’s Insurance

Job summary

Catholic Charities of the Archdiocese of Washington is looking for a Case Management Supervisor to oversee case management services and coordinate community resources. The role emphasizes adherence to best practices, contract requirements, and agency procedures to improve client well-being.

Supervisory responsibilities include administrative oversight of 3 FTEs and functional supervision of up to 6 FTEs, with direct guidance to case managers and interns across multiple service areas.

Qualifications

Master's Degree in social work, mental health counseling or related field from an accredited program.
Two years of professional experience providing counseling and/or case management to individuals/families experiencing homelessness or other marginalized populations.
Bachelor’s Degree with 4 years of work experience may substitute for the Master’s degree plus licensure requirement.
Professional knowledge of social service delivery systems, theories and practices.

Responsibilities

Ensure compliance with contracts, agency policies and procedures, accreditation requirements, ethics, best practices, and quality standards.
Collaborate with and provide referrals to legal, medical, dental, educational, vocational and other service providers.
Facilitate case conferences and skill-building meetings to build competencies in best practices.
Assist with hiring and supervision of Case Management staff and student interns as needed.
Meet with Case Managers to plan and review cases, strategies, and service effectiveness.
Create and maintain case records and related documentation.
Facilitate client satisfaction surveys for quality assurance and staff supervision.
Provide case management oversight, consultation, and crisis intervention to staff, interns, and volunteers.
Model professional behavior and maintain a positive attitude.
Complete reports on time and maintain statistical data.
May carry a caseload depending on program needs.
Engage in continuing education to maintain licensure.
Improve client services outcomes and ensure surveys are completed by deadlines.
Perform other job-related duties as assigned.

Skills

Driving

Case management

Computer skills

Education

Master's Degree in Social Work

Bachelor’s Degree in Human Services (substitution option)

LGSW/LGPC preferred

Job description

Description

ORGANIZATION OVERVIEW

At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 45 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our “promote from within” culture. We offer professional development, a comprehensive benefits package, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

Join us in Inspiring Hope and Building Futures.

JOB SUMMARY

The Case Management Supervisor’s goal is to improve the well-being of clients by supervising the delivery of case management services including the coordination of community resources. As a Case Management Supervisor, the position supervises the case management operations of the assigned area, ensuring practices are in accordance with best-practice standards of the profession, contract/grant requirements, and Agency practices and procedures. The Case Management Supervisor provides input on the program operations, program development, staff training, performance management, and personnel activities.

SUPERVISORY RESPONSIBILITY

Provides administrative supervision of 3 FTEs and functional supervision of up to 6 FTEs.

ESSENTIAL DUTIES and RESPONSIBILITIES

Ensure compliance with contracts, agency policies and procedures, accreditation requirements, ethics, best practices, and quality standards within the field.
Collaborate with and provide necessary referrals to other disciplines including legal, medical, dental, recreational, educational, vocational, substance abuse and mental health professionals, and other housing or service providers.
Facilitate regularly scheduled case conferences and skill-building meetings for entire Social Work and Case Management staff to build competencies in best practices including but not limited to: Strength-based approach, person-centered case planning, motivational interviewing, co-occurring principles, interventions, and department practice protocols.
Assist with the hiring and supervision of Case Management staff and student interns as needed.
Meets individually with Case Managers to plan and review cases, discuss engagement strategies, and evaluates the effectiveness of the Case Manager and services.
Create and maintain case records, including, but not limited to legal documentation, psychosocial, case notes, case plans, service updates, court reports, medical reports, UIRs (Unusual Incident Report), referrals, discharge summaries, visitation records, and educational information.
Facilitate random client satisfaction surveys for quality assurance and staff supervision.
Provide case management oversite, case consultation, and crisis intervention to all direct service staff, interns, and volunteers.
Model professional behavior and positive attitude.
Complete reports on time and maintain statistical data on an ongoing basis.
May share joint coaching and staff disciplinary action with social work and other case management staff.
Review, evaluate, and approve participant case plans for quality and effectiveness.
May carry a caseload, depending on the needs of the program.
Engage in continuing education activity to maintain licensure.
Ensure the improvement of client services outcomes and customer satisfaction by reviewing client charts and that all surveys are completed by the deadline.
Perform all other job-related duties as assigned.

Requirements

EDUCATION and EXPERIENCE

Master's Degree in social work, Mental Health Counseling or related Human Services field from an accredited College or University.
A Bachelor’s Degree in the Human Services field with 4 years of work experience providing Permanent Supportive Services to individuals/families may be substituted for the Master’s Degree + LGSW/LGPC requirement listed above.
Must have professional knowledge of the theories, principles, techniques, and practices of social service delivery systems.
Must also have at least two (2) years of professional experience providing counseling and/or case management services to individuals/families experiencing homelessness or other marginalized populations.

SKILLS And COMPETENCIES

Driving is required. Must have a valid driver’s license and clean driving record. Driving in the community to clients’ homes is expected occasionally.
Skill in the use of computers, preferably in a PC, Windows-based operating environment.

Benefits Package