Case Manager Supervisor, (1263) Unlicensed

Catholic Charities Archdiocese of Washington

Maryland

On-site

USD 70,000 - 95,000

Full time

4 days ago

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Benefits offered by this job

Robust professional development

Medical, dental, and vision insurance

Retirement savings with company match

Life insurance

Disability insurance

Paid vacation and holidays

Tuition reimbursement

Employee referral bonus

Pet insurance

Job summary

Catholic Charities Archdiocese of Washington is seeking a Case Management Supervisor to improve client well-being by supervising the delivery of case management services and coordinating community resources. The role supervises 3 FTEs and up to 6 FTEs, ensures adherence to best practices and contract requirements, and contributes to program development, staff training, and performance management.

This position offers a professional development-focused environment, a comprehensive benefits

Qualifications

Must have a Master’s Degree in social work, mental health counseling, or related human services field.
Bachelor’s degree with 4 years of work experience in permanent supportive services may substitute for master’s degree + licensure requirements.
Must have knowledge of theories, principles, techniques, and practices of social service delivery systems.

Responsibilities

Supervise the delivery of case management services and coordinate community resources.
Provide case management oversight, staff development, and performance management.
Ensure compliance with contracts, agency policies, ethics, and quality standards.

Skills

Valid driver's license

Clean driving record

Computer skills (Windows)

Education

Master's Degree in Social Work / Mental Health Counseling or related Human Services field

Bachelor’s Degree with 4 years of work experience in permanent supportive services

Job description

ORGANIZATION OVERVIEW

At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 45 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our “promote from within” culture. We offer professional development, a comprehensive benefits package, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

Job Summary

The Case Management Supervisor’s goal is to improve the well‑being of clients by supervising the delivery of case management services including the coordination of community resources. As a Case Management Supervisor, the position supervises the case management operations of the assigned area, ensuring practices are in accordance with best‑practice standards of the profession, contract/grant requirements, and Agency practices and procedures. The Case Management Supervisor provides input on the program operations, program development, staff training, performance management, and personnel activities.

Supervisory Responsibility

Provides administrative supervision of 3 FTEs and functional supervision of up to 6 FTEs.

Essentials Duties and Responsibilities

Administrative

Ensure compliance with contracts, agency policies and procedures, accreditation requirements, ethics, best practices, and quality standards within the field.
Collaborate with and provide necessary referrals to other disciplines including legal, medical, dental, recreational, educational, vocational, substance abuse and mental health professionals, and other housing or service providers.
Facilitate regularly scheduled case conferences and skill-building meetings for entire Social Work and Case Management staff to build competencies in best practices including but not limited to: Strength-based approach, person-centered case planning, motivational interviewing, co-occurring principles, interventions, and department practice protocols.
Assist with the hiring and supervision of Case Management staff and student interns as needed.
Meets individually with Case Managers to plan and review cases, discuss engagement strategies, and evaluates the effectiveness of the Case Manager and services.
Create and maintain case records, including, but not limited to legal documentation, psychosocial, case notes, case plans, service updates, court reports, medical reports, UIRs (Unusual Incident Report), referrals, discharge summaries, visitation records, and educational information.
Facilitate random client satisfaction surveys for quality assurance and staff supervision.
Provide case management oversite, case consultation, and crisis intervention to all direct service staff, interns, and volunteers.
Model professional behavior and positive attitude.
Complete reports on time and maintain statistical data on an ongoing basis.
May share joint coaching and staff disciplinary action with social work and other case management staff.
Review, evaluate, and approve participant case plans for quality and effectiveness.
May carry a caseload, depending on the needs of the program.
Engage in continuing education activity to maintain licensure.
Ensure the improvement of client services outcomes and customer satisfaction by reviewing client charts and that all surveys are completed by the deadline.
Perform all other job-related duties as assigned.

Requirements

Education and Experience

Master's Degree in social work, Mental Health Counseling or related Human Services field from an accredited College or University.
A Bachelor’s Degree in the Human Services field with 4 years of work experience providing Permanent Supportive Services to individuals/families may be substituted for the Master’s Degree + LGSW/LGPC requirement listed above.
Must have professional knowledge of the theories, principles, techniques, and practices of social service delivery systems.
Must also have at least two (2) years of professional experience providing counseling and/or case management services to individuals/families experiencing homelessness or other marginalized populations.

Skills and Competencies

Driving is required. Must have a valid driver’s license and clean driving record. Driving in the community to clients’ homes is expected occasionally.
Skill in the use of computers, preferably in a PC, Windows-based operating environment.

Benefits Package