Senior Case Manager

California Accident Firm, APC; California; On-site; USD 60,000 - 90,000; Full time

Job summary

California Accident Firm in Encino, CA is seeking a dedicated Personal Injury Case Manager to join our in-office team. You will manage client communications, coordinate with insurance adjusters, gather police reports and medical records, and support attorneys with settlement preparations.

The ideal candidate has 3+ years of PI case management experience, excellent written and verbal skills, and a collaborative, fast-paced work style. Bilingual English/Spanish is a plus.

Qualifications

• Minimum of 3 years of Personal Injury Case Manager experience.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal abilities.
• Highly organized and detail-oriented; able to manage large caseloads.

Responsibilities

• Provide excellent customer service and maintain regular communication with clients.
• Monitor and respond to all channels of communication.
• Open and manage insurance claims and liaise with adjusters.
• Gather police reports, medical records, and supporting documents.
• Assist attorneys with settlement demands and case preparation.
• Maintain organized and up-to-date case files.

Skills

Customer service

Communication

Organization

Detail-oriented

Caseload management

Teamwork

Punctual

In-office

Bilingual

Tools

Google Workspace

Microsoft Office

Dropbox

FileVine

RingCentral

Job description

California Accident Firm is a fast-growing boutique law firm located in Encino, CA. Our team is comprised of knowledgeable and dedicated professionals who focus on Personal Injury pre-litigation and litigation cases.

Position Overview

We are looking for someone who enjoys working with a collaborative and engaging team whose goal is to relentlessly advocate for our clients. The ideal candidate has experience in a personal injury law firm, strong leadership and communication skills, and the ability to balance team management with hands-on involvement in the pre-litigation process.

CAF is committed to creating and maintaining a fun, comfortable, and fast-paced environment where everyone has the opportunity to grow and develop professionally. An ideal candidate is collaborative, adaptable, and determined.

Key Responsibilities

• Provide excellent customer service and maintain consistent communication with clients.
• Monitor and respond to all channels of communication.
• Open and manage insurance claims.
• Communicate with insurance companies and adjusters.
• Gather police reports, photographs, and other evidence.
• Assist with establishing and clearing liability.
• Handle and resolve property damage claims.
• Coordinate rental vehicles.
• Request and follow up on medical records and bills.
• Review and summarize medical bills and records.
• Assist attorneys with the preparation of settlement demands.
• Maintain organized and up-to-date case files.
• Work closely with attorneys, clients, medical providers, insurance companies, and other parties.

Qualifications

• Minimum of 3 years of experience as a Personal Injury Case Manager.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Highly organized and detail-oriented.
• Ability to manage a large caseload and prioritize multiple tasks.
• Ability to work in a fast-paced environment.
• Ability to receive and provide constructive feedback.
• Punctual, dependable, and professional.
• Ability to work full-time and fully in-office.
• Strong computer and technology skills.
• Experience with:
• Google Workspace
• Microsoft Office
• Dropbox
• FileVine
• RingCentral
• Bilingual skills - English/Spanish
• Positive attitude and compassion for clients.
• Strong teamwork and collaboration skills.
• Adaptability and willingness to continue to learn.