Senior Case Management Supervisor - Mental Health

Commonwealth of Massachusetts; Boston (MA); On-site; USD 77,000 - 105,000; Full time

Job summary

The Commonwealth of Massachusetts, Department of Mental Health, is seeking a Case Management Supervisor in Boston. This full-time management role oversees HSC I staff, ensures compliance with DMH regulations, coordinates ISPs, and supports clients in housing, entitlements, and access to services.

The position requires a Bachelor's degree in social work or related field and several years of case management experience, with strong supervision, crisis response, and documentation skills.

Qualifications

• Experience supervising case management staff and ensuring DMH policy compliance.
• Skilled in developing ISPs and conducting comprehensive assessments.
• Ability to respond to crises via in-person or telehealth contact and coordinate with Mobile Crisis.
• Proven ability to document, monitor, and report on service delivery and outcomes.

Responsibilities

• Oversee DMH regulated case management and ensure compliance.
• Manage caseloads, coordinate services, and advocate for clients.
• Supervise staff performance, provide training, and conduct EPRs.
• Coordinate transition, discharge planning, and community referrals.
• Maintain timely and accurate documentation per protocols.

Skills

Case management

Crisis intervention

Staff supervision

Documentation

Communication skills

Conflict resolution

Independent work

Education

Bachelor's degree in social work or related field

Experience in mental health services

Job description

The Commonwealth of Massachusetts, Department of Mental Health, is seeking a Case Management Supervisor in Boston. This full-time management role oversees HSC I staff, ensures compliance with DMH regulations, coordinates ISPs, and supports clients in housing, entitlements, and access to services.

The position requires a Bachelor's degree in social work or related field and several years of case management experience, with strong supervision, crisis response, and documentation skills.