Senior Case Management Specialist

Global Roles; Seattle, Northern (WA, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Global Roles is seeking a Senior Case Management Specialist to support refugees and other eligible populations in Seattle. The role focuses on advanced case management, coordinating multidisciplinary interventions, and guiding program staff within PRIME services.

You will mentor teams, ensure quality assurance, manage complex cases, and assist clients in accessing benefits and services while maintaining thorough documentation and reporting requirements.

Qualifications

• Undergraduate degree in Social Work or equivalent; substitution allowed.
• 2–3 years in social services, humanitarian relief, or non-profit environments.
• Experience handling multiple priorities and deadlines in fast-paced settings.
• Strong communication in multi-cultural contexts.

Responsibilities

• Manage a caseload of participants with complex needs, including survivors of domestic violence and refugees.
• Conduct comprehensive assessments and develop service strategies.
• Coordinate multidisciplinary interventions with internal teams and external providers.
• Lead high-priority or escalated cases as the lead case manager.
• Assist participants with applications for benefits and essential services.
• Document all interactions in the tracking system and ensure compliance.

Skills

Case Management

Social Service

Humanitarian relief

Public Service

Program Compliance

Quality Assurance

Mentorship

Multicultural Communication

Oral Communication

Written Communication

MS Word

MS Excel

Microsoft Outlook

Diversity and Inclusion

Travel Coordination

Critical Decision Making

Education

Undergraduate degree in Social Work or equivalent

Tools

MS Word

MS Excel

Microsoft Outlook

Job description

The Senior Case Management Specialist provides advanced case management services to refugees and other eligible populations facing significant barriers to self-sufficiency and integration. This position manages complex cases, supports quality assurance, provides guidance and mentorship to program staff, and ensures compliance with program requirements and best practices.

Responsibilities

• Manage a caseload of participants with complex needs, including survivors of domestic violence, older refugees, individuals with significant medical or mental health concerns, and households experiencing multiple barriers to self-sufficiency.
• Conduct comprehensive assessments and develop service strategies that address complex client situations.
• Coordinate multidisciplinary interventions with internal teams and external service providers.
• Serve as the lead case manager for high-priority or escalated cases.
• Provide direct assistance to participants by helping them complete applications for essential benefits, connecting them to needed services, referring them to other agencies, and teaching them how to use online systems to manage tasks independently.
• Record all participant interactions in a tracking system noting the date, staff member, and services provided.
• Lead workshops and educational sessions on approved PRIME topics.
• Develop workshop materials and community resources to support participant learning and integration.
• Represent the program at community meetings.
• Ensure accurate workshop documentation is completed.
• Conduct outreach to prospective workshop partners.
• Support subcontractors with implementing PRIME services.
• Attend subcontractor meetings.
• Answer questions and provide guidance when needed.
• Review reports and case files.
• Act as point of contact for referrals to the PRIME program.
• Support with the onboarding and training of new staff.
• Attend community events to conduct outreach, make connections, and expand workshop partnerships.
• Assist in completing quarterly reporting and invoicing.
• Ensure accurate documentation and case filing of each service carried out under the PRIME contract.
• Attend and engage in all team meetings, staff meetings, trainings and other relevant meetings and participate fully as a member of the IRC team.
• Other duties as assigned.

Requirements

• Undergraduate degree with an emphasis in Social Work or an equivalent field of study; equivalent experience may be substituted.
• Two to three years of relevant work experience.
• A significant portion of this experience should include responsibilities in social services, humanitarian relief, public service, or other not-for-profit environments.
• A proven record of increasingly responsible roles in a mission and outcome driven environment.
• Highly organized self-starter with proven success handling multiple priorities, making critical decisions, and delivering results in a fast-paced environment with tight deadlines.
• Demonstrated success achieving goals and communicating effectively a multi-cultural environment.
• Strong communications skills, both oral and written, are required for this role.
• Fluent in English, both spoken and written; other language ability in one of the predominant languages of the local client base preferred.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Commitment to DEI principles and an inclusive work environment.
• Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area.

Skills

• Case Management
• Social Service
• Humanitarian relief
• Public Service
• Program Compliance
• Quality Assurance
• Mentorship
• Multicultural Communication
• Oral Communication
• Written Communication
• MS Word
• MS Excel
• Microsoft Outlook
• Diversity and Inclusion
• Travel Coordination
• Critical Decision Making

Languages

English