Case Management Specialist

Global Roles; Seattle (WA); Hybrid; USD 55,000 - 70,000; Full time

Job summary

Global Roles is seeking a Case Management Specialist to support vulnerable refugee populations in Washington State. You will conduct comprehensive assessments, develop service plans, and coordinate referrals to ensure access to resources and long-term self-sufficiency.

You will monitor progress, document interactions, and assist with workshop planning and outreach materials while maintaining compliance with program protocols.

Qualifications

• Undergraduate degree with an emphasis in Social Work or equivalent experience.
• 1–2 years of relevant social services experience.
• Experience in humanitarian relief or not-for-profit environments preferred.
• Strong organizational and multi-tasking abilities in a fast-paced setting.
• Proficiency in MS Office (Word, Excel, Outlook) and English communication.

Responsibilities

• Conduct comprehensive assessments using the PRIME assessment tool to identify participants’ strengths, barriers, needs, and goals.
• Develop and maintain individualized, participant-centered service plans with clear objectives and timelines.
• Regularly monitor progress, update plans as needed and ensure appropriate case closure.
• Coordinate referrals to internal and external service providers, follow up on service delivery, and ensure participant needs are being met.
• Maintain at least monthly contact with participants to review progress, address emerging needs, and adjust service plans as appropriate.
• Track and report participant outcomes in accordance with program requirements.
• Assist participants with accessing essential resources and benefits, including completing applications for cash assistance, food benefits, medical coverage, and other support services.
• Connect participants to community resources, make referrals to partner agencies, and provide guidance on navigating online systems.
• Accurately document all participant interactions in the designated data management system.
• Work with the Senior Case Management Specialist and Integration Coordinator to plan and implement workshops.
• Help create flyers, outreach materials and workshop materials.
• Be present at the workshop to conduct intakes, determine client eligibility, and facilitate the workshop if needed.
• Collect necessary documentation from clients attending the workshop.
• Stay up to date on internal policies, procedures, and program protocols to ensure compliance.
• Participate in team meetings, training, and case conferences to remain informed on best practices.
• Attend all PRIME-required training and apply content in client services.
• Maintain accurate documentation of all client services.
• Perform other duties as assigned.

Skills

Case Management

Social Service

Humanitarian relief

Public Service

Resource Navigation

Workshop Facilitation

Program Compliance

MS Word

MS Excel

Microsoft Outlook

Multicultural Communication

Oral Communication

Written Communication

Client Service Delivery

Travel Coordination

Diversity and Inclusion

Education

Undergraduate degree in Social Work

Tools

MS Word

MS Excel

Microsoft Outlook

Job description

The Case Management Specialist provides direct service support to vulnerable refugee populations in Washington State, helping them access resources, develop service plans, and achieve long-term self-sufficiency. The role involves case management, resource navigation, workshop facilitation, and compliance with program protocols.

Responsibilities

• Conduct comprehensive assessments using the approved PRIME assessment tool to identify participants’ strengths, barriers, needs, and goals.
• Develop and maintain individualized, participant-centered service plans with clear objectives and timelines.
• Regularly monitor progress, update plans as needed and ensure appropriate case closure.
• Coordinate referrals to internal and external service providers, follow up on service delivery, and ensure participant needs are being met.
• Maintain at least monthly contact with participants to review progress, address emerging needs, and adjust service plans as appropriate.
• Track and report participant outcomes in accordance with program requirements.
• Assist participants with accessing essential resources and benefits, including completing applications for cash assistance, food benefits, medical coverage, and other support services.
• Connect participants to community resources, make referrals to partner agencies, and provide guidance on navigating online systems.
• Accurately document all participant interactions in the designated data management system.
• Work with the Senior Case Management Specialist and Integration Coordinator to plan and implement workshops.
• Help create flyers, outreach materials and workshop materials.
• Be present at the workshop to conduct intakes, determine client eligibility, and facilitate the workshop if needed.
• Collect necessary documentation from clients attending the workshop.
• Stay up to date on internal policies, procedures, and program protocols to ensure compliance.
• Participate in team meetings, training, and case conferences to remain informed on best practices.
• Attend all PRIME-required training and apply content in client services.
• Maintain accurate documentation of all client services.
• Perform other duties as assigned.

Requirements

• Undergraduate degree with an emphasis in Social Work or an equivalent field of study; equivalent experience may be substituted.
• One to two years of relevant work experience.
• A significant portion of this experience should include responsibilities in social services, humanitarian relief, public service, or other not-for-profit environments.
• Highly organized self-starter with proven success handling multiple priorities, making critical decisions, and delivering results in a fast-paced environment with tight deadlines.
• Demonstrated success achieving goals and communicating effectively in a multi-cultural environment.
• Strong communications skills, both oral and written, are required for this role.
• Fluent in English, both spoken and written; other language ability in one of the predominant languages of the local client base preferred.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Commitment to DEI principles and an inclusive work environment.
• Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area.

Skills

• Case Management
• Social Service
• Humanitarian relief
• Public Service
• Resource Navigation
• Workshop Facilitation
• Program Compliance
• MS Word
• MS Excel
• Microsoft Outlook
• Multicultural Communication
• Oral Communication
• Written Communication
• Client Service Delivery
• Travel Coordination
• Diversity and Inclusion

Languages

English