Case Management Specialist

International Rescue Committee; Seattle (WA); Hybrid; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

403(b) retirement plan with employer 3

Employee Assistance Program (EAP)

Paid time off (PTO & holidays)

Hybrid work arrangement

Job summary

The International Rescue Committee (IRC) Seattle is seeking a Case Management Specialist to provide direct support to refugees and vulnerable populations under the PRIME contract. You will conduct assessments, develop service plans, coordinate referrals, and help participants access cash aid, food benefits, medical coverage, and other services.

You will document interactions, participate in trainings, and work closely with the Resettlement Manager and local teams in a hybrid office/field setting.

Qualifications

• Undergraduate degree in Social Work or equivalent field.
• 1–2 years of relevant work experience in social services or not‑for‑profit environments.
• Fluency in English; additional languages preferred.

Responsibilities

• Conduct comprehensive assessments to identify participant needs and goals.
• Develop and maintain participant-centered service plans with clear objectives and timelines.
• Monitor progress, update plans, and ensure timely service delivery and closure.
• Coordinate referrals to internal and external service providers; follow up on delivery.
• Maintain monthly contact with participants to review progress and adjust plans.
• Document all participant interactions in the data management system.
• Assist participants with accessing cash assistance, food benefits, medical coverage, and related resources.

Skills

Fluent English

Strong communications

Microsoft Office

Education

Undergraduate degree in Social Work or equivalent

Job description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. This position is represented by the OPEIU union and subject to the terms and conditions of a collective bargaining agreement.

Job Overview

The purpose of the PRIME contract is to provide community-based, culturally responsive, and linguistically appropriate services that support refugees in gaining and using the knowledge and skills necessary to thrive in their new communities, connect to existing services and resources, promote health and well-being, and empower them to achieve successful integration, mobility, and long-term self-sufficiency in Washington State. The Case Management Specialist provides direct service support to vulnerable populations, including single-headed households, survivors of domestic and gender-based violence, older refugees, and youth. The specialist is responsible for completing administrative work related to the services provided. The specialist works closely with staff and clients to ensure timely, effective services that promote autonomy, empowerment, and long-term stability.

Major Responsibilities

• Case Management: Conduct comprehensive assessments using the approved PRIME assessment tool to identify participants’ strengths, barriers, needs, and goals.
• Develop and maintain individualized, participant-centered service plans with clear objectives and timelines.
• Regularly monitor progress, update plans as needed and ensure appropriate case closure.
• Coordinate referrals to internal and external service providers, follow up on service delivery, and ensure participant needs are being met.
• Maintain at least monthly contact with participants to review progress, address emerging needs, and adjust service plans as appropriate.
• Track and report participant outcomes in accordance with program requirements, counting each active participant once per quarter and excluding outcomes resulting solely from in‑house services.
• Report outcomes according to standards, counting each active participant once per quarter and excluding results from in-house services only.
• Resource Navigation: Assist participants with accessing essential resources and benefits, including completing applications for cash assistance, food benefits, medical coverage, and other support services.
• Connect participants to community resources, make referrals to partner agencies, and provide guidance on navigating online systems to promote greater self‑sufficiency.
• Accurately document all participant interactions in the designated data management system, including the date of service, staff member involved, and services provided.
• Workshops: Work with the Senior Case Management Specialist and Integration Coordinator to plan and implement workshops on preapproved topics by the contractor.
• Help create flyers, outreach materials and workshop materials.
• Be present at the workshop to conduct intakes, determine client eligibility, and facilitate the workshop if needed.
• Collect necessary documentation from clients attending the workshop.
• Compliance and Learning: Stay up to date on internal policies, procedures, and program protocols to ensure compliance.
• Participate in team meetings, training, and case conferences to remain informed on best practices.
• Attend all PRIME-required training and apply content in client services.
• Maintain accurate documentation of all client services.
• Other: Perform other duties as assigned.

Key Working Relationships

Position Reports to: Resettlement Manager

Position Supervises: N/A

Other Internal and/or external contacts: Internal: other IRC Seattle and Seattle program teams, IRC Seattle Finance and Operations teams; External: Public Health, HopeLink, HealthPoint, DSHS, Social Security Administration, USCIS.

Job Requirements

Undergraduate degree with an emphasis in Social Work or an equivalent field of study; equivalent experience may be substituted. One to two years of relevant work experience. A significant portion of this experience should include responsibilities in social services, humanitarian relief, public service, or other not-for-profit environments. Highly organized self-starter with proven success handling multiple priorities, making critical decisions, and delivering results in a fast-paced environment with tight deadlines. Demonstrated success achieving goals and communicating effectively a multi-cultural environment. Strong communications skills, both oral and written, are required for this role. Fluent in English, both spoken and written; other language ability in one of the predominant languages of the local client base preferred. Proficient in Microsoft Office applications (Word, Excel, Outlook). Commitment to DEI principles and an inclusive work environment. Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area.

Working Environment

Standard, professional office environment; hybrid remote, office, and field work. Requires at least 2 days in the office. May require occasional weekend and /or evening work.

Compensation

(Pay Rate: $28 - $29.5/hr). Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Professional Standards

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

Benefits

• 10 paid sick leave
• 10 U.S. holidays
• 20-25 generous paid time off based on role and tenure
• medical insurance starting at $163/month
• dental starting at $6.50/month
• vision starting at $5/month
• flexible spending accounts (healthcare, dependent care, and commuter)
• a 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting)
• disability and life insurance
• an Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families

Equal Opportunity Employer

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

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Company Culture

The International Rescue Committee (IRC) helps people whose lives have been shattered by conflict and disaster to survive, recover and rebuild. We are trusted for our ability to reach people in the toughest places, put our clients at the center of everything we do, and - as an evidence-based organization - to relentlessly improve the impact we deliver for those we serve. If you’re ready to be part of a team that brings ingenuity, fortitude and optimism to making a lasting impact, we want to hear from you. The IRC Way, our code of conduct, is founded upon our core values of Integrity, Accountability, Service and Equality. These values unite IRC staff around the world and keep our programs firmly directed towards the well-being of our clients while meeting the expectations of our donors as responsible stewards of their resources.