Senior Case Management Coordinator — Hybrid (PA)

Maximus; Harrisburg (Dauphin County); Híbrido; USD 24 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible schedule

Bonuses based on performance

Insurance coverage

401K

PTO & holidays

Wellness program

Tuition reimbursement

Employee discounts

Professional development

Resumo da oferta

Maximus in Harrisburg, PA is seeking a Sr. Case Management Coordinator to support the PA IEB program. This hybrid remote role requires traveling to the Harrisburg office one week per month and as needed, to coordinate complex cases and serve applicants with state agencies and partners.

You will investigate unique situations, communicate via phone, email, and in person, document activity, and contribute to process improvements that boost customer satisfaction and program efficiency.

Qualificações

• High school diploma or GED required with 1+ years of relevant experience or equivalent.
• Handles complex inquiries and problems via telephone and sometimes email.
• Residency in Pennsylvania and willingness to travel to Harrisburg office.

Responsabilidades

• Manage paperwork on elevated cases through enrollment process and coordinate with physicians as needed.
• Support Research and Support Coordinators with paperwork routing.
• Ensure timely daily assignments of elevated cases.
• Utilize HCSIS, SAMS and Access databases to track and report outcomes.
• Educate clients via phone and email to support initiatives.
• Record follow-up entries in tracking spreadsheet and Harmony system.

Conhecimentos

Customer service

Communication

Multitasking

Problem solving

Formação académica

High school diploma or GED

Ferramentas

HCSIS

SAMS

Access

Descrição da oferta de emprego

Maximus in Harrisburg, PA is seeking a Sr. Case Management Coordinator to support the PA IEB program. This hybrid remote role requires traveling to the Harrisburg office one week per month and as needed, to coordinate complex cases and serve applicants with state agencies and partners.

You will investigate unique situations, communicate via phone, email, and in person, document activity, and contribute to process improvements that boost customer satisfaction and program efficiency.