Senior Carrier Relations & Logistics Lead

Cox Enterprises; Phoenix (AZ); On-site; USD 70,000 - 110,000; Full time

Job summary

Cox Enterprises in Phoenix, AZ is seeking a Sr Vehicle Operations Logistics Specialist to develop and maintain strategic relationships with carrier partners, optimize performance, and ensure accurate carrier data across systems.

The role requires collaboration across Operations, Capacity Management, Compliance, Carrier Assurance, and Sales to align carrier capabilities with business needs and drive continuous improvement in transportation operations.

Qualifications

• High School Diploma / GED required.
• 3 years direct experience with customer service and/or operations.
• 5 years automotive industry and/or logistics experience.
• Servant team member with ability to build strong trusted relationships.
• Enjoys solving problems and able to resolve conflicts through strong mediation skills.

Responsibilities

• Advocate for our network of carriers.
• Build and maintain strong relationships with carrier partners.
• Serve as a primary escalation point for carrier questions, concerns, and operational challenges.
• Maintain accurate carrier records, profiles, certifications, and performance information.
• Partner with internal teams including Operations, Capacity Management, Compliance, Carrier Assurance, and Sales to support carrier success.
• Conduct outbound carrier recruiting efforts to expand network capacity in targeted markets.
• Educate carriers on technology platforms, mobile applications, and operational processes to drive adoption and compliance.
• Identify and recruit qualified carrier partners to fill network capacity gaps and support business growth.
• Analyze carrier feedback and performance trends to recommend process improvements.

Skills

Excel

Salesforce CRM

Data analysis

Industrial logistics

Problem solving

Education

High School Diploma / GED

Tools

MS Excel

Job description

Cox Enterprises in Phoenix, AZ is seeking a Sr Vehicle Operations Logistics Specialist to develop and maintain strategic relationships with carrier partners, optimize performance, and ensure accurate carrier data across systems.

The role requires collaboration across Operations, Capacity Management, Compliance, Carrier Assurance, and Sales to align carrier capabilities with business needs and drive continuous improvement in transportation operations.