Cargo Supervisor - BOS

Emirates; Boston (KY); On-site; USD 61,000 - 87,000; Full time

Job summary

Emirates Group in Boston is seeking a Cargo Operations Supervisor to coordinate daily activities, oversee third-party partners, and ensure EK standards are met across flights. You will manage rostering, documentation, and post-flight activities while resolving issues promptly; DG regulation knowledge and MS Office skills are essential.

Join a dynamic team with competitive salary and travel benefits within a global airline network, offering opportunities to grow with one of the world’s leading

Qualifications

• Knowledge of Dangerous Goods regulations and DG certificate is required.
• Weight & Balance procedures knowledge with live animal regulations where applicable.
• Proficient with MS Word, Excel andEmail communication tools.
• Analytical and numeracy skills are essential for cargo planning.
• Fluency in English is essential for interaction across teams and customers.

Responsibilities

• Plan, organise and co-ordinate operational activities for efficiency.
• Monitor service by GHA to ensure EK standards and address gaps.
• Resolve delays, cargo mishandling, and transfer issues to maximise space.
• Prepare cargo documentation in line with regulations and policies.
• Ensure post-flight activities including dispatch of messages and station file.
• Investigate queries and complaints from internal and external customers.
• Update Cargo Systems to provide service information and revenue data.
• Motivate and train staff, supervise rostering and performance appraisals.
• Supervise cargo operations safely and efficiently.
• Act as senior in charge when on-duty manager is absent.

Skills

DG certificate

Weight & Balance

MS Word

MS Excel

Email proficiency

Analytical skills

English fluency

Job description

Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always

Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always Fly Better. As one of the most recognised and admired brands globally, we’re driven by innovation, ambition, and excellence. Join a dynamic, fast-paced team where your ideas and relationship-building skills will directly shape employee experience across our global workforce.

Provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA. Ensure efficient day to day operations within the location by guiding and directing the team and ensure adherence to EK SkyCargo procedures.

Job Outline

• Plan, organise and co-ordinate the operational activities to ensure optimal efficiencies and productivity, delegating responsibilities to and controlling subordinate staff and GHA/third party contractors as appropriate.
• Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, and where there are shortcomings, to address these appropriately and timeously
• Resolve problems arising such as delays, disruptions, cargo mishandling and transfer cargo in order to minimise cargo off loadings and maximise utilisation of space available.
• Review, collate and compile the cargo documentation for cargo uplifted on flights in accordance with local regulations and company policies
• Ensure accurate completion of all post flight activities including dispatch of message, forwarding documentation and completion of station file. Where required, take appropriate action for any irregularities/ discrepancies
• Investigate and respond to queries, complaints and claims received from internal and external customers in an efficient and timely manner
• Update and maintain Cargo Systems in order to provide the requisite customer service information, including rate filing and facilitate accurate revenue accounting
• Supervisory accountabilities:
• Motivate, train and give feedback to staff to ensure all tasks are completed on time and to ensure high standard of service is maintained.
• Undertake various administration functions including rostering of staff, completion of performance appraisals, reordering of stationery as required.
• Supervise the cargo operations as required to ensure all activities are completed safely and in an efficient manner.
• Act as the senior in charge where no manager / officer is on duty

Qualification

Knowledge/skills

• Knowledge of Dangerous Goods regulations and currently holds / has previously held a DG certificate
• Knowledge of Weight & Balance procedures and Live Animal Regulations
• PC based skills including Microsoft Word/ Excel/ E-mail
• Analytical and numeracy skills
• Fluency in English and the language of the country you are working is essential.

Other Job Related Information

• Shift pattern
• The job holder is also responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment.

Join us and enjoy an attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stay worldwide.

Salary & benefits

$60,900 - $87,000