Senior Care Scheduler & Admin Specialist

BrightCare HomeCare LLC; Metairie (LA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Retirement

Weekly pay

Tap Check

Flexible schedule

Ample room for growth

Hands on training

Job summary

BrightCare Home Care LLC in Metairie, LA, is seeking a Scheduler/Administrative Assistant to support daily operations, coordinate schedules, and ensure high-quality service for seniors. You will assist office staff, caregivers, and clients, use WellSky to manage schedules and client data, and help maintain accurate records.

Ideal candidates have at least one year in customer service, strong communication, organization, and a compassionate approach.

Qualifications

• Excellent communication and problem-solving skills are essential.
• Ability to prioritize and manage multiple tasks in a busy environment.
• Compassion, patience, and a desire to improve the lives of seniors and their families.

Responsibilities

• Greet visitors and provide professional, friendly assistance.
• Answer calls promptly and route to appropriate staff.
• Perform clerical tasks: mail handling, copying, filing, faxing, and maintaining supplies.
• Oversee maintenance of office equipment and coordinate with vendors.
• Respond to caregiver inquiries and schedule follow-ups.
• Handle client inquiries with care, scheduling assessments and timely communication.
• Update client and caregiver records in WellSky and Excel.
• Assist with marketing by gathering photos/updates for the monthly newsletter.
• Fill short-term caregiver shifts to maintain continuity of service.
• Manage a high volume of scheduling calls and fill open shifts quickly.
• Match clients with caregivers based on skills, personality, and availability.
• Maintain documentation of schedules, client details, and caregiver performance.
• Collaborate with team to resolve client or caregiver issues promptly.

Skills

Excellent communication

Problem solving

Prioritization

Compassion

Patience

Tools

WellSky Scheduling Software

Job description

BrightCare Home Care LLC in Metairie, LA, is seeking a Scheduler/Administrative Assistant to support daily operations, coordinate schedules, and ensure high-quality service for seniors. You will assist office staff, caregivers, and clients, use WellSky to manage schedules and client data, and help maintain accurate records.

Ideal candidates have at least one year in customer service, strong communication, organization, and a compassionate approach.