Senior Care Options Supervisor

Access Care Partners; Holyoke (MA); Hybrid; USD 53,000 - 57,000; Full time

Benefits offered by this job

Hybrid work arrangement

Weekday schedule Mon-Fri

Mentor staff and lead team

Equal opportunity employer

Job summary

Access Care Partners is seeking a Senior Care Options Supervisor to lead a team of Geriatric Support Service Coordinators and Care Managers. The role focuses on mentoring staff, ensuring high-quality, person-centered care, and coordinating with interdisciplinary teams to support elders in the community.

The position offers a hybrid work model in Holyoke, MA with a 6-month intro period and weekday schedules. A competitive salary is provided with opportunities for professional growth.

Qualifications

• 6–8 years in aging services, care management, or related field.
• Bachelor’s degree in Human Services, Social Work, Healthcare Administration, or related field.
• Strong leadership, coaching, and team development skills.
• Excellent verbal and written communication abilities.
• Organizational, problem-solving, and time-management strengths.
• Ability to work independently with multiple priorities.
• Proficiency with Google Workspace and Microsoft Office.
• Valid driver’s license and reliable vehicle during working hours.

Responsibilities

• Recruit, train, supervise, and support GSSCs and Care Managers.
• Provide coaching, performance management, and SCO policy guidance.
• Review records, service plans, and documentation for quality and compliance.
• Assist SCO Director with program implementation and quality initiatives.
• Support staff with complex cases, including home visits as needed.
• Collaborate with clinical teams and community partners to plan care.
• Monitor performance and maintain accurate reporting to leadership.
• Build relationships with providers and community organizations.

Skills

Leadership

Communication

Organizational skills

Time management

Independent work

Google Workspace

Microsoft Office

Databases/Software platforms

Driver’s license

Education

Bachelor’s degree in Human Services/related field

Tools

Google Workspace

Microsoft Office

Job description

Job description:

Senior Care Options Supervisor

Salary:$53,000 – $57,000 per year
Job Type:Full-time
Schedule:Monday–Friday, 8:00 AM–4:00 PM or 9:00 AM–5:00 PM (Typically new hires start with 9a-5p schedule)
Work Location:Hybrid (up to 1 remote day per week after successful completion of the 6-month introductory period)

Lead a Team That Makes a Difference in the Lives of Older Adults

Access Care Partners is seeking an experienced, compassionate, and motivatedSenior Care Options (SCO) Supervisorto lead our team of Geriatric Support Service Coordinators (GSSCs). This leadership role is ideal for someone who is passionate about serving older adults, mentoring staff, and ensuring the delivery of high-quality, person-centered care.

As the SCO Supervisor, you will play a vital role in supporting care coordination services that help elders remain safe, healthy, and independent in their communities. You’ll work closely with interdisciplinary teams, healthcare providers, community partners, and agency leadership to ensure excellent outcomes for program participants.

What You’ll Do

• Recruit, train, supervise, and support a team of Geriatric Support Service Coordinators (GSSCs) and Care Managers.
• Provide coaching, performance management, and guidance on SCO policies, regulations, and best practices.
• Review participant records, service plans, and documentation to ensure quality, compliance, and cost-effective service delivery.
• Assist the SCO Director with program implementation, policy updates, and continuous quality improvement initiatives.
• Support staff with complex cases, including occasional home visits, and provide backup coverage as needed.
• Collaborate with interdisciplinary teams, healthcare providers, and community partners to develop person-centered care plans.
• Monitor program performance and maintain accurate reporting and communication with leadership.
• Build and maintain strong relationships with providers, primary care teams, and community organizations.

What We’re Looking For

Required Qualifications

• 6–8 years of experience in aging services, care management, case management, healthcare, human services, or a related field.
• Bachelor’s degree in Human Services, Social Work, Healthcare Administration, or a related field.
• Strong leadership, coaching, and team development skills.
• Excellent verbal and written communication abilities.
• Strong organizational, problem-solving, and time-management skills.
• Ability to work independently while managing multiple priorities.
• Proficiency with Google Workspace and Microsoft Office applications.
• Ability to learn and navigate multiple databases and software platforms.
• Valid driver’s license and reliable vehicle available during working hours.

What Makes You Successful

• Passion for serving older adults and supporting their independence.
• Strong attention to detail and commitment to quality.
• Ability to adapt in a fast-paced and changing environment.
• Professional judgment, initiative, and self-direction.
• Ability to build positive relationships with staff, participants, providers, and community partners.
• Commitment to Access Care Partners’ mission and values.

Why Join Access Care Partners?

• Competitive salary of$53,000–$57,000 annually
• Consistent weekday schedule withno weekends
• Flexible schedule option:8 AM–4 PM or 9 AM–5 PM
• Hybrid work opportunity withup to one remote day per weekafter successful completion of the introductory period
• Meaningful, mission-driven work serving older adults in our community
• Supportive leadership and collaborative team environment
• Opportunity to mentor staff and make a lasting impact on quality of care

Additional Requirements

Employment is contingent upon successful completion of required background screenings, including:

• CORI
• SORI
• SAM/GSA
• MassHealth Exclusion List
• OIG checks

If you’re an experienced leader who is passionate about elder services and ready to help shape a high-performing care coordination team, we’d love to hear from you.

Access Care Partners is an equal opportunity employer. We believe diverse voices strengthen our work—and we welcome yours.