Impactful Long-Term Care Ombudsman & Advocate

Jefferson Area Board for Aging (JABA); Charlottesville (VA); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Jefferson Area Board for Aging (JABA) seeks a Long-Term Care Ombudsman to advocate for residents receiving long-term care, investigate complaints, and provide information and guidance to care recipients, caregivers, facility staff, and the public.

The role also recruits, trains, advises, and supervises volunteer ombudsmen, conducts community outreach, and collaborates with local and state agencies. Occasional travel within Virginia and telecommuting after probation may be required.

Qualifications

• Bachelor’s degree in Human Services, Sociology, Psychology, or related field and 1–3 years of relevant work experience.
• Experience with data entry and information management.

Responsibilities

• Investigate and resolve complaints for LTC recipients and provide advocacy.
• Inform and counsel LTC recipients, caregivers, and providers; refer to agencies as needed.
• Recruit, train, advise, and supervise volunteer ombudsmen.
• Conduct community outreach and present on LTC topics.
• Document work using required systems and maintain confidentiality.
• Travel within Virginia for trainings and meetings.

Skills

Presentation Skills

Analytical Thinking

Diversity, Equity, and Inclusion

Internal Self Control

Meeting Standards

Building Collaborative Relationships

Education

Bachelor's degree in Human Services, Sociology, Psychology, or related field

Tools

Microsoft Office Suite

Zoom

Teams

Job description

Jefferson Area Board for Aging (JABA) seeks a Long-Term Care Ombudsman to advocate for residents receiving long-term care, investigate complaints, and provide information and guidance to care recipients, caregivers, facility staff, and the public.

The role also recruits, trains, advises, and supervises volunteer ombudsmen, conducts community outreach, and collaborates with local and state agencies. Occasional travel within Virginia and telecommuting after probation may be required.