Senior Care Navigator – PACE & Social Services

AltaMed Health Services; Norwalk (CA); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

403(b) Retirement savings plans withER

Flexible Spending Accounts

Commuter Flexible Spending

Career Advancement & Development

Paid Time Off & Holidays

Paid CME Days

Malpractice insurance and tailcoverage

Tuition Reimbursement Program

Corporate Employee Discounts

Employee Referral Bonus Program

Pet Care Insurance

Job summary

AltaMed Health Services is seeking a Social Worker to join the PACE IDT in Norwalk, CA. This role coordinates essential PACE services and promotes participant satisfaction, handling inquiries, complaints, appeals, and incident reporting with high-quality customer service.

You will collaborate with MSWs and interdisciplinary teams to link participants to community resources, perform ongoing case management, and ensure compliance with state and federal regulations for the frail or elderly

Qualifications

• Bachelor's degree in social work or another health or human services field is required.
• A minimum of 2 years of customer service or case management experience is required, with a preference for experience in the healthcare field.
• Knowledge of Medi-Cal, Medicare, and Social Security benefits is required, including application and renewal requirements, and related forms and documentation.
• BLS/First Aid certificate is required.
• Experience in PACE or other healthcare settings serving the frail or elderly is preferred.
• Bilingual: Spanish/English, Chinese/English, or another second language is strongly preferred.

Responsibilities

• Coordinate essential PACE services and promote participant satisfaction and retention through consistent, high-quality customer service skills.
• Lead efforts to support and address participant and family service questions, requests, complaints, appeals, and incident reporting.
• Ensure Medi-Cal and Medicare issues are effectively addressed via established workflows to promote prompt resolution.
• Assist participants and families with linkage and referrals to community resources and perform other case management activities as needed.
• Work collaboratively with MSWs and the interdisciplinary teams to achieve program and organizational goals while adhering to state and federal regulations.

Skills

Customer service

Case management

Bilingual

Medi-Cal/Medicare knowledge

Healthcare knowledge

Education

Bachelor's degree in social work

BLS/First Aid certificate

Job description

AltaMed Health Services is seeking a Social Worker to join the PACE IDT in Norwalk, CA. This role coordinates essential PACE services and promotes participant satisfaction, handling inquiries, complaints, appeals, and incident reporting with high-quality customer service.

You will collaborate with MSWs and interdisciplinary teams to link participants to community resources, perform ongoing case management, and ensure compliance with state and federal regulations for the frail or elderly