Senior Care Navigator & Advocate (Hybrid)

Blue Shield of CA; Redding (CA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Blue Shield of CA is seeking a Clinical Service Coordinator, Advanced within the Care Management team. You will provide care coordination to our most vulnerable members, helping them overcome barriers and access needed services to improve health and quality of life.

The role reports to the Manager of Care Management and emphasizes compassionate, person-centered support, collaboration with care teams, and effective communication with members and providers.

Qualifications

• Requires a High School diploma or GED or 1 additional year of relevant experience in lieu of a diploma
• Requires 5 years of prior relevant experience
• Desired Certification and/or training as a patient advocate, health coach, care navigator
• Health insurance/managed care experience (Commercial, IFP, Medicare, and Medi-Cal)
• Experience with community resources and advocacy
• Strong interpersonal communication skills and organizational skills

Responsibilities

• Provide care coordination to our most vulnerable members
• Connect members with needed resources and services
• Collaborate with care teams to overcome barriers and improve outcomes

Skills

Interpersonal communication

Organizational skills

Patient advocacy

Education

High School diploma or GED

1 additional year of relevant experience in lieu of a diploma

Job description

Blue Shield of CA is seeking a Clinical Service Coordinator, Advanced within the Care Management team. You will provide care coordination to our most vulnerable members, helping them overcome barriers and access needed services to improve health and quality of life.

The role reports to the Manager of Care Management and emphasizes compassionate, person-centered support, collaboration with care teams, and effective communication with members and providers.