Senior Care Manager Supervisor — Remote/Field Leader

SEHCNC; Raleigh (NC); Hybrid; USD 75,000 - 95,000; Full time

Job summary

SEHCNC is seeking a Tailored Care Manager Supervisor to oversee daily operations of Tailored Care Managers and related staff in a community-based setting. You will lead, coach, and ensure high-quality, person-centered care coordination, while promoting collaboration among healthcare providers and community partners.

The role requires a Master’s degree and 4–5 years in care coordination or related fields, with supervisory experience preferred.

Qualifications

• Master’s degree required in a relevant field.
• Current professional license or certification as required by state regulations.
• 4–5 years in care coordination or community health.
• Supervisory/leadership experience preferred.
• Knowledge of care management models and patient advocacy.
• Excellent communication and organizational skills.

Responsibilities

• Supervise and evaluate Tailored Care Managers, care manager extenders, peer support specialists, and community health workers.
• Provide guidance on complex cases and care planning.
• Oversee individualized care plans to ensure quality and compliance.
• Monitor staff productivity and documentation quality.
• Conduct regular case reviews and team meetings.
• Assist in comprehensive assessments of members’ needs.
• Coordinate services among healthcare providers and community resources.
• Address barriers to care and resource navigation.
• Serve as liaison between leadership, staff, and external partners.
• Support staff training, onboarding, and professional development.
• Maintain confidential records per regulatory requirements.
• Advocate for equitable access to care.
• Participate in program development, implementation, and evaluation.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Team supervision

Education

Master’s degree in Nursing, Social Work, Psychology, or related field

Job description

SEHCNC is seeking a Tailored Care Manager Supervisor to oversee daily operations of Tailored Care Managers and related staff in a community-based setting. You will lead, coach, and ensure high-quality, person-centered care coordination, while promoting collaboration among healthcare providers and community partners.

The role requires a Master’s degree and 4–5 years in care coordination or related fields, with supervisory experience preferred.