Senior Care Ambassador & Medical Escort

Chinatown Service Center; Alhambra (CA); On-site; USD 32,000 - 36,000; Full time

Job summary

Chinatown Service Center in Alhambra, CA seeks a PACE Ambassador to warmly welcome participants, assist with check-in, transport coordination, and engagement activities. The role includes acting as a Medical Escort for offsite appointments and collaborating with a multidisciplinary team to meet daily participant needs.

The ideal candidate has a high school diploma or equivalent, strong communication, and a compassionate demeanor, with CPR/First Aid certification or willingness to obtain it.

Qualifications

• High school diploma or equivalent required; coursework or degree in human services, gerontology, or healthcare preferred.
• Experience working with seniors in healthcare, assisted living, or adult day health setting preferred.
• Excellent communication and interpersonal skills.
• Compassionate, patient, and respectful demeanor.
• Ability to work effectively with diverse population of participants and staff.
• Basic computer skills for documentation and communication.
• CPR/First Aid certification (or willingness to obtain).

Responsibilities

• Greet participants, families, and visitors upon arrival, creating a warm and welcoming atmosphere in the PACE center.
• Assist participants with check-in, transportation coordination, and wayfinding within the facility.
• Support participant engagement by encouraging involvement in activities and social programs.
• Collaborate with recreation, nursing, and social work staff to help meet participant needs throughout the day.
• Observe and report any participant concerns, mood changes, or incidents to clinical or care team staff.
• Promote communication and trust between participants, caregivers, and the interdisciplinary team.
• Assist with participant satisfaction surveys, feedback collection, and quality improvement initiatives.
• Help maintain a clean, safe, and comfortable environment within the center.
• Support special events, celebrations, and family days within the PACE facility.
• Model PACE’s core values of respect, dignity, and person-centered care.
• Act as Medical Escort to assist participants to offsite medical appointments as assigned.
• Promptly reports member change of condition to IDT team members.
• Strictly adhere to all CSC PACE policy and procedures and DHCS, CMS guidelines
• Other duties as assigned.

Skills

Excellent communication

Compassionate

Customer service

Teamwork

Bilingual Cantonese/Mandarin

Education

High school diploma or equivalent

Healthcare-related coursework/degree preferred

Tools

Basic computer skills

CPR/First Aid certification (or willingness to obtain)

Job description

Chinatown Service Center in Alhambra, CA seeks a PACE Ambassador to warmly welcome participants, assist with check-in, transport coordination, and engagement activities. The role includes acting as a Medical Escort for offsite appointments and collaborating with a multidisciplinary team to meet daily participant needs.

The ideal candidate has a high school diploma or equivalent, strong communication, and a compassionate demeanor, with CPR/First Aid certification or willingness to obtain it.