Senior Care Advocate II

AltaMed Health Services Corporation; Oklahoma City (OK); Sur place; USD 38 000 - 45 000; Plein temps

Avantages offerts par ce poste

Medical, Dental and Vision insurance

403(b) Retirement savings with company

Résumé du poste

AltaMed Health Services Corporation is seeking a Social Worker to support the PACE IDT in coordinating essential services and ensuring high-quality participant experiences. You will engage with participants and families, address questions, handle complaints, and manage incidents with a focus on timely resolution.

Responsibilities include facilitating referrals to community resources, performing case management activities, and collaborating with MSWs and interdisciplinary teams to meet program

Qualifications

• Bachelor’s degree in social work or a related health/human services field.
• At least 2 years of customer service or case management experience, preferably in healthcare.
• Knowledge of Medi-Cal, Medicare, and Social Security benefits, including forms and renewals.
• BLS/First Aid certificate required.
• Experience in PACE or healthcare settings serving frail or elderly preferred.
• Bilingual: Spanish/English, Chinese/English, or another second language strongly preferred.

Responsabilités

• Assist the PACE IDT in coordinating essential PACE services and promote participant satisfaction.
• Lead efforts to address participant and family service questions, requests, complaints, appeals, and incident reporting.
• Assist with linkage and referrals to community resources and perform case management activities as needed.

Connaissances

Customer service

Case management

BLS/First Aid

Formation

Bachelor's degree in social work or related health/human services

Description du poste

Grow Healthy

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.

Job Overview

As a member of the social work department, assist the PACE IDT in coordinating essential PACE services and promote participant satisfaction and retention through consistent, high-quality customer service skills. Lead efforts to support and address participant and family service questions, requests, complaints, appeals, and incident reporting. Ensure Medi-Cal and Medicare issues are effectively addressed via established workflows to promote prompt resolution. Responsibilities also include processing involuntary disenrollments, as well as facilitating on-site satisfaction surveys and actively engaging in other center-wide participant experience activities. Will assist participants and families with linkage and referrals to community resources and perform other case management activities as needed. Works collaboratively with MSWs and the interdisciplinary teams to achieve program and organizational goals while adhering to established state and federal regulations.

Minimum Requirements

• Bachelor’s degree in social work or another health or human services field required
• A minimum of 2 years of customer service or case management experience is required, with a preference for experience in the healthcare field.
• Knowledge of Medi-Cal, Medicare, and Social Security benefits is required, including application and renewal requirements, and related forms and documentation.
• BLS/First Aid certificate is required.
• Experience in PACE or other healthcare settings serving the frail or elderly is preferred.
• Bilingual: Spanish/English, Chinese/English, or another second language is strongly preferred.

Compensation

$27.51 - $32.32 hourly

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.