Senior Care Advocate II

AltaMed; Norwalk (CA); On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) retirement plan

Flexible Spending Accounts

Paid Time Off

CME days

Tail coverage

Tuition reimbursement program

Employee discounts

Pet care insurance

Job summary

AltaMed is seeking a Social Services Coordinator to support PACE IDT activities, coordinate essential services, and promote participant satisfaction. You will handle questions, requests, complaints, appeals, and incident reporting, ensuring Medi-Cal and Medicare issues are resolved through established workflows.

The role requires a Bachelor's in social work or related field, 2+ years of customer service or case management experience, and knowledge of Medi-Cal/Medicare benefits.

Qualifications

• Bachelor’s degree in social work or another health or human services field required.
• Minimum 2 years of customer service or case management experience, healthcare preferred.
• Knowledge of Medi-Cal, Medicare, and Social Security benefits; applications and forms.
• BLS/First Aid certification required.
• Bilingual: Spanish/English, Chinese/English or another second language preferred.

Responsibilities

• Coordinate PACE services and promote participant satisfaction.
• Address participant and family service questions, complaints, and appeals.
• Process involuntary disenrollments and conduct on-site satisfaction surveys.
• Linkage and referrals to community resources; assist with case management.
• Collaborate with MSWs and interdisciplinary teams to meet goals.

Skills

Customer service

Case management

Medi-Cal knowledge

Medicare knowledge

BLS/First Aid

Bilingual: Spanish/English

Education

Bachelor’s degree in social work or another health or human services field

Job description

Grow Healthy

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.

Job Overview

As a member of the social work department, assist the PACE IDT in coordinating essential PACE services and promote participant satisfaction and retention through consistent, high-quality customer service skills. Lead efforts to support and address participant and family service questions, requests, complaints, appeals, and incident reporting. Ensure Medi-Cal and Medicare issues are effectively addressed via established workflows to promote prompt resolution. Responsibilities also include processing involuntary disenrollments, as well as facilitating on-site satisfaction surveys and actively engaging in other center-wide participant experience activities. Will assist participants and families with linkage and referrals to community resources and perform other case management activities as needed. Works collaboratively with MSWs and the interdisciplinary teams to achieve program and organizational goals while adhering to established state and federal regulations.

Minimum Requirements

• Bachelor’s degree in social work or another health or human services field required

• A minimum of 2 years of customer service or case management experience is required, with a preference for experience in the healthcare field.

• Knowledge of Medi-Cal, Medicare, and Social Security benefits is required, including application and renewal requirements, and related forms and documentation.

• BLS/First Aid certificate is required.

• Experience in PACE or other healthcare settings serving the frail or elderly is preferred.

• Bilingual: Spanish/English, Chinese/English, or another second language is strongly preferred.

Compensation

$27.51 - $32.32 hourly

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate’s value and the role’s strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.