Intake Specialist I

AltaMed Health Services; Los Angeles (CA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision

403(b) Retirement matching

Paid Time Off

Tuition Reimbursement

Employee Discounts

Paid CME

Job summary

AltaMed Health Services is seeking an Intake Specialist I to coordinate the enrollment process for potential PACE participants and support retention efforts. The role is housed at the AltaMed PACE site and acts as a bridge between Marketing and Operations teams to ensure timely enrollment.

The ideal candidate has 2+ years in healthcare, a valid BLS, and bilingual ability in Cantonese/ Mandarin/ Vietnamese/ English or Spanish/English. Competitive compensation and benefits apply.

Qualifications

• Associate’s degree in healthcare, Business Administration, or related field, or 2+ years of healthcare experience.
• Current valid BLS certification required.
• Minimum one-year experience working with the elderly and their families, preferably in a healthcare or community setting.
• Marketing/Sales experience preferred.
• Bilingual Cantonese/Mandarin/Vietnamese/English or Spanish/English required.

Responsibilities

• Coordinate enrollment of potential PACE participants and manage enrollments.
• Support retention efforts and assist in increasing PACE program membership.
• Explain services provided by the PACE Program to prospective participants.
• Track leads and enrollment progress using CRM; daily status reporting.
• Collaborate with Marketing and Operations teams to ensure smooth enrollment.
• Ensure compliance with state, federal, and company requirements.

Skills

Bilingual Cantonese/ Mandarin/ Viet//J

Marketing/Sales experience

Elderly care experience

Healthcare industry experience

Customer relationship experience

Education

Associate’s degree in healthcare or related field

Current valid BLS certification

Job description

Grow Healthy

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.

Job Overview

The Intake Specialist I will coordinate the enrollment process of potential PACE participants, requires a minimum of two (2) years of experience in the healthcare industry. The Intake Specialist I will work with the Enrollment Development Specialists (EDSs) to assist in increasing the PACE program membership by effectively enrolling potential participants and supporting retention efforts. The Intake Specialist will be responsible for discussing, upselling, and explaining the overall services provided by the PACE Program. They will be housed at the AltaMed PACE site they support and will act as the bridge between the Marketing and Operations teams. The Intake Specialist I is responsible for managing participants’ enrolments; they will be the central point person and will work in conjunction with other PACE cross‑functional departments to ensure participants are enrolled promptly. This role demands to work in a fast‑paced and team environment, in collaboration with internal and external AltaMed operations teams. The Intake Specialist I will utilize the Customer Relationship Management System (CRM) to track and monitor all leads and will be responsible for daily status reports on marketing efforts and participant enrollment progress. Other responsibilities include assisting with identifying new referral sources, conducting outreach activities, and generating enrollment leads through internal promotion activities. The Intake Specialist must ensure consistent compliance with all state, federal, and company‑specific requirements.

Minimum Requirements

• Associate’s degree in healthcare, Business Administration, or a related nursing field of study, or a minimum of two (2) years of experience in the healthcare industry.
• Current valid BLS certification required.
• Minimum one-year experience working with the elderly and their families, preferably in a healthcare or community agency setting required.
• Marketing/Sales experience preferred.
• Bilingual Cantonese/Mandarin/Vietnamese/English or Spanish/English required.

Compensation

$25.00 - $29.32 hourly

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.