Senior Care Advocate

AltaMed; Los Angeles (CA); Presencial; USD 35.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental and Vision insurance

403(b) Retirement savings plans withem

Flexible Spending Accounts

Career Advancement & Development

Paid Time Off & Holidays

Paid CME Days

Malpractice insurance and tailcoverage

Tuition Reimbursement Program

Corporate Employee Discounts

Employee Referral Bonus Program

Pet Care Insurance

Descripción de la vacante

AltaMed is seeking a compassionate PACE coordinator to support the Interdisciplinary Team in delivering coordinated services and ensuring participant satisfaction. You will assist participants with inquiries, service requests, eligibility issues, complaints, and appeals, while documenting incidents and processing disenrollments.

The role also includes facilitating on-site satisfaction surveys, linking participants and families to community resources, coordinating with primary care, social work,

Formación

• High School diploma or equivalent with at least 2 years of customer service experience; Bachelor's degree preferred.
• Knowledge of Medi-Cal, Medicare, and Social Security benefits; PACE knowledge preferred.
• Experience in PACE, managed care, or healthcare settings serving the frail or elderly.
• Bilingual in Spanish/English, Chinese/English, or another second language.
• Valid BLS certification or higher per AHA/Red Cross guidelines.

Responsabilidades

• Assist the PACE IDT in coordinating essential services and promoting participant satisfaction.
• Handle inquiries, service requests, eligibility issues, complaints, and appeals.
• Document and process participant incident reports and involuntary disenrollments.
• Facilitate on-site satisfaction surveys and center-wide participant experiences.
• Link participants and families to community resources; collaborate with teams to meet goals.

Conocimientos

Customer service

Bilingual

Educación

High School diploma

Bachelor's degree preferred

Descripción del empleo

Grow Healthy

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn't just welcomed - it's nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don't just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it's a calling that drives us forward every day.

Job Overview

Assist the PACE IDT in the coordination of essential PACE services and promote participant satisfaction and retention via consistent, high-quality, customer service skills. The focus is on assisting participants with inquiries, service requests, eligibility issues (Medi-Cal and Medicare), complaints, and appeals. Responsibilities also include documentation and processing participant incident reports, processing involuntary disenrollments, and facilitation of on-site satisfaction surveys and other center-wide participant experience activities. Will assist participants and families with linkage and referrals to community resources as needed. Works collaboratively with interdisciplinary teams to achieve program and organizational goals while adhering to established State and Federal regulations.

Minimum Requirements

• High School diploma or equivalent with a minimum of 2 years’ customer service experience required. Bachelor's degree preferred.

• Knowledge of Medi-Cal, Medicare, and Social Security benefits is required. PACE program knowledge is preferred.

• Experience in PACE operations managed care operations, or other healthcare settings serving the frail or elderly is preferred.

• Bilingual Spanish/English, Chinese/English, or another second language is strongly preferred.

• A minimum requirement of a valid BLS certification or higher, following the American Heart Association (AHA) or the American Red Cross guidelines.

Compensation

$25.75 - $32.19 hourly

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate’s value and the role’s strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.