Senior Care Advocate

AltaMed Health Services Corp; California; Vor Ort; USD 35.000 - 44.000; Vollzeit

Benefits dieser Stelle

Medical, Dental and Vision insurance

403(b) retirement plan

Employer matching contributions

Flexible Spending Accounts

Commuter Flexible Spending

Career Advancement & Development

Paid Time Off & Holidays

Paid CME Days

Malpractice insurance and tail

Tuition Reimbursement

Corporate Employee Discounts

Employee Referral Bonus

Pet Care Insurance

Zusammenfassung

AltaMed Health Services Corp. seeks a Participant Services Specialist to support the PACE IDT by coordinating essential services and ensuring high-quality participant experiences.

The role emphasizes assisting with inquiries, eligibility issues (Medi-Cal/Medicare), complaints, and appeals, while supporting incident documentation and disenrollments. Strong customer service skills, knowledge of Medi-Cal/Medicare, and bilingual abilities (Spanish/English or Chinese/English) are highly valued.

Qualifikationen

• High School diploma or equivalent with a minimum of 2 years’ customer service experience required.
• Bachelor’s degree preferred.
• Knowledge of Medi-Cal, Medicare, and Social Security benefits is required.
• PACE program knowledge is preferred.
• Experience in PACE operations, managed care operations, or other healthcare settings serving the frail or elderly is preferred.
• Bilingual Spanish/English, Chinese/English, or another second language is strongly preferred.
• A minimum requirement of a valid BLS certification or higher, following the American Heart Association (AHA) or the American Red Cross guidelines.

Aufgaben

• Assist the PACE IDT in coordinating essential PACE services and promote participant satisfaction and retention through high-quality customer service.
• Handle inquiries, service requests, eligibility issues, complaints, and appeals, and document/process incident reports and involuntary disenrollments.
• Facilitate on-site satisfaction surveys and center-wide participant experience activities; assist with linkage and referrals to community resources.
• Work with interdisciplinary teams to achieve program goals while adhering to state and federal regulations.

Kenntnisse

Bilingual Spanish/English

Customer service

Bilingual Chinese/English

Ausbildung

High School diploma or equivalent

Bachelor’s degree preferred

Jobbeschreibung

Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.

Job Overview

Assist the PACE IDT in the coordination of essential PACE services and promote participant satisfaction and retention via consistent, high-quality, customer service skills. The focus is on assisting participants with inquiries, service requests, eligibility issues (Medi-Cal and Medicare), complaints, and appeals. Responsibilities also include documentation and processing participant incident reports, processing involuntary disenrollments, and facilitation of on-site satisfaction surveys and other center-wide participant experience activities. Will assist participants and families with linkage and referrals to community resources as needed. Works collaboratively with interdisciplinary teams to achieve program and organizational goals while adhering to established State and Federal regulations.

Minimum Requirements

High School diploma or equivalent with a minimum of 2 years’ customer service experience required. Bachelor’s degree preferred. Knowledge of Medi-Cal, Medicare, and Social Security benefits is required. PACE program knowledge is preferred. Experience in PACE operations managed care operations, or other healthcare settings serving the frail or elderly is preferred. Bilingual Spanish/English, Chinese/English, or another second language is strongly preferred. A minimum requirement of a valid BLS certification or higher, following the American Heart Association (AHA) or the American Red Cross guidelines.

Compensation

$25.75 - $32.19 hourly

Compensation Disclaimer Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b)
• Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

As the nation’s largest Federally Qualified Health Center (FQHC), AltaMed is at the forefront of providing affordable, high-quality health care to underserved communities in Los Angeles and Orange Counties. At AltaMed, you will have the opportunity to work with a diverse team of dedicated professionals who are passionate about making a difference and supporting our community of over 400,000 patients.

Learn About AltaMed: Click Here

Equal Employment Opportunity

AltaMed Health Services Corporation is committed to providing equal employment opportunities for all qualified individuals. We strictly prohibit discrimination in employment based on race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin, age, medical condition, physical or mental disability, military or protected veteran status, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical conditions, genetic information, or any other characteristic protected by local, state, or federal law, ordinance, or regulation. We are committed to promoting equality and inclusivity beyond our recruitment and hiring processes. We aim to create a respectful, valued, and inclusive workplace through training, advancement opportunities, and access to resources and support. We focus on fostering a diverse workforce because it enriches our organization and improves its ability to effectively serve our clients and community. We encourage individuals from all backgrounds to apply and join us in our mission to create a positive impact.