Senior Care Advocate

AltaMed Health Services; Los Angeles (CA); On-site; USD 35,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

403(b) Retirement with employer match

Paid Time Off & Holidays

Paid CME Days

Malpractice insurance and tailcoverage

Job summary

AltaMed Health Services is seeking a coordinator to assist the PACE IDT in delivering essential services and ensuring participant satisfaction. You will handle inquiries, service requests, eligibility issues, complaints, and appeals, while documenting incidents and processing disenrollments.

Strong candidates will have a high school diploma with 2+ years of customer service, knowledge of Medi-Cal/Medicare, bilingual skills, and a valid BLS certification. Healthcare experience is preferred.

Qualifications

• High School diploma with at least 2 years of customer service experience.
• Knowledge of Medi-Cal, Medicare, and Social Security benefits; PACE knowledge preferred.
• Healthcare setting experience serving frail or elderly preferred.
• Bilingual Spanish/English, Chinese/English, or another second language preferred.
• Valid BLS certification following AHA or Red Cross guidelines.

Responsibilities

• Assist the PACE IDT in coordinating essential PACE services.
• Assist participants with inquiries, service requests, eligibility issues, complaints, and appeals.
• Document and process participant incident reports and involuntary disenrollments.
• Facilitate on-site satisfaction surveys and participant experience activities.
• Link participants to community resources and coordinate referrals with interdisciplinary teams.

Skills

Customer service

Bilingual

Medi-Cal/Medicare knowledge

BLS certification

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Grow Healthy

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.

Job Overview

Assist the PACE IDT in the coordination of essential PACE services and promote participant satisfaction and retention via consistent, high-quality, customer service skills. The focus is on assisting participants with inquiries, service requests, eligibility issues (Medi-Cal and Medicare), complaints, and appeals. Responsibilities also include documentation and processing participant incident reports, processing involuntary disenrollments, and facilitation of on-site satisfaction surveys and other center-wide participant experience activities. Will assist participants and families with linkage and referrals to community resources as needed. Works collaboratively with interdisciplinary teams to achieve program and organizational goals while adhering to established State and Federal regulations.

Minimum Requirements

• High School diploma or equivalent with a minimum of 2 years’ customer service experience required. Bachelor’s degree preferred.
• Knowledge of Medi-Cal, Medicare, and Social Security benefits is required. PACE program knowledge is preferred.
• Experience in PACE operations managed care operations, or other healthcare settings serving the frail or elderly is preferred.
• Bilingual Spanish/English, Chinese/English, or another second language is strongly preferred.
• A minimum requirement of a valid BLS certification or higher, following the American Heart Association (AHA) or the American Red Cross guidelines.

Compensation

$25.75 - $32.19 hourly

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.