Senior Care Advisor

WelbeHealth; Pasadena (CA); Remote; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a compassionate Senior Care Advisor to support seniors in navigating the PACE enrollment process. This role requires building strong relationships with participants and their families, providing essential information about services, and ensuring a smooth enrollment experience. The ideal candidate will possess excellent communication skills and a genuine passion for helping vulnerable seniors. Join a mission-driven team that values work-life balance and offers opportunities for growth and advancement, all while making a meaningful impact in the community.

Benefits

17 days of personal time off (PTO)

Medical, Dental, Vision Insurance

401k match

Equity grants

Advancement opportunities

Qualifications

• 1+ year experience in tele sales or customer service preferred.
• Associate's Degree or 2 years relevant experience accepted.

Responsibilities

• Build relationships with seniors and assist in PACE enrollment.
• Educate prospective participants about PACE services.
• Manage inbound and outbound calls effectively.

Skills

Tele sales experience

Customer service skills

Empathy

Relationship building

Education

Associate's Degree

Relevant experience (2 years)

Tools

Salesforce

Job description

The WelbeHealth PACE program helps seniors stay in their homes and communities by providing comprehensive medical care and community-based services. It’s our mission to serve the most vulnerable seniors with better quality and compassion in a value-based model. The Senior Care Advisor helps assess PACE eligibility by fostering relationships with prospective participants, their family members, and their caregivers. A trusted telephonic resource, the Senior Care Advisor helps guide seniors who may qualify for the PACE program through the enrollment process with WelbeHealth.

The Senior Care Advisor will collaborate with market leaders, members of the clinical team, and others to get seniors all the way to enrollment, which may include assisting prospective participants with the Medi-Cal application process. Other tasks will include answering inbound and doing follow-up calls, as well as outbound calls to online leads.

Remote- Must reside in CA

Essential Job Duties:

• Display great patience, empathy, and show “courage to love” on every call; build strong relationships with prospective participants, caregivers and independent outreach associates who may need assistance with participant enrollment.
• Support inbound campaigns, answer questions, and find underlying needs of prospective participants, educating them about PACE services and benefits to expand our mission to help more seniors in the communities we serve.
• Make outbound calls to prospective participants that have indicated an interest in learning more about WelbeHealth PACE (*not cold calls*).
• Effectively manage leads that require follow-up calls.
• Maintain the highest level of service on all calls, both inbound and outbound.

Job Requirements:

• Associate’s Degree preferred; or two (2) years of relevant experience may be substituted in lieu of degree.
• Minimum of one (1) year of experience in tele sales, customer services sales, Medicare or PACE sales experience preferred.
• Experience using CRM systems (Salesforce or other similar CRM system).
• Medicare Advantage or PACE experience preferred.
• Medi-Cal knowledge preferred.

Benefits of Working at WelbeHealth:

• Work/life balance - we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and sick time.
• Medical Insurance Coverage (Medical, Dental, Vision).
• Advancement opportunities - we’ve got a track record of hiring and promoting from within, meaning you can create your own path.
• Equity grants – typically reserved for executives, we want all team members to celebrate our success as a rapidly scaling company.
• And additional benefits.

Salary/Wage: The base range for this role is $26.89 - $32.27 hourly + Bonus + Equity. WelbeHealth offers a competitive total rewards package that includes a 401k match, healthcare coverage, and a broad range of other benefits. Actual pay will be adjusted based on experience and other qualifications.

COVID-19 Vaccination Policy: At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

Our Commitment to Diversity, Equity and Inclusion: At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.