Senior Card Operations Administrator

westernalliancebank; Phoenix (AZ); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Competitive salaries

Ownership stake in the company

Medical and dental insurance

Time off

Great 401k matching program

Tuition assistance program

Employee volunteer program

Wellness program

Job summary

Western Alliance Bank is seeking a Senior Card Operations Administrator to partner with Client Relationship Managers, Treasury Managers and Portfolio Managers on premium Commercial Card programs. You will act as a SME for card systems, support implementation, and deliver training and reporting to ensure accurate, timely insights for internal stakeholders.

The role emphasizes operational excellence, regulatory compliance, and strong communication as you handle production workflows and client

Qualifications

• Bachelor's degree (minimum) or high school diploma with experience.
• 4+ years in credit/debit card operations, servicing or support.
• Knowledge of Commercial Card, Commercial Loans, Treasury Management and related services.
• Familiarity with regulatory and legal compliance obligations and industry standards.
• Proficiency in Microsoft Office; CRM tools experience (e.g., Salesforce).
• Experience in a production environment using queues/workflows.

Responsibilities

• Partner with Client Relationship Managers, Treasury Managers and Portfolio Managers on new/existing premium Commercial Card programs.
• Deescalate issues to meet customer expectations of resolution.
• Serve as SME on system parameters, functionalities and capabilities for new programs.
• Deliver online platform training, payment training, and card maintenance during implementation.
• Create and maintain recurring reports and data visualizations for key metrics.
• Ensure timely, accurate reports to internal stakeholders and compliance with laws and policies.

Skills

Credit card ops

CRM tools

MS Office

Banking ops knowledge

Debit/Credit cards

Production systems

Communication skills

Education

Bachelor's degree

Tools

Salesforce

Microsoft 365

Job description

Job Title:

Senior Card Operations Administrator

Location:

Block 23

What you\'ll do:

As a Senior Card Operations Administrator, you will be responsible for partnering with our Client Relationship Managers, Treasury Managers and Portfolio Managers when a new or existing client wants to add a premium Commercial Card program to their portfolio.

You will also be responsible for deescalating issues or impacts to our customers within out treatment period to meet or exceed customer expectations of resolve.

You will be a "Subject Matter Expert" when it comes to system parameters, functionalities, and capabilities to help support all new customer programs being built and utilized effectively.

You may also be called upon delivering exceptional client servicing support during the implementation process directly. That would include but not limited to, online platform training, payment training, virtual card maintenance, reconciliation and reporting training and connection.

Create and maintain recurring reports, and data visualizations to communicate key metrics and insights effectively.

Ensure accuracy and timeliness of reports delivered to internal stakeholders.

Process performance analysis on datasets to identify trends, insights, and areas for improvement.

Respond to internal and external inquiries regarding card-related issues. Ensure compliance with applicable laws, regulations and bank policies.

Positive and motivated individual that can manage through an ever-changing environment

Collaborative mindset

Takes pride in work performance to meet or exceed expectations

High level of organization

Can communicate at all levels

What you\'ll need:

• Desired Education - bachelor's degree (minimum - high school diploma)
• Have at least 4+ years in Credit card or Debit card operations, servicing or support experience
• Intermediate level knowledge of general banking operations; including Commercial Credit Card, Commercial Loans, Treasury Management and additional banking products and services
• Intermediate level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
• Comfortable using Microsoft suite of applications
• Experience working with CRM tools (ex. Salesforce, Microsoft365, etc.)
• Intermediate experience working in a production environment using queues and workflows
• Intermediate experience with either debit or credit cards
• Strong written and verbal communication skills

Benefits you\'ll love:

• competitive salaries
• an ownership stake in the company
• medical and dental insurance
• time off
• a great 401k matching program
• tuition assistance program
• an employee volunteer program
• a wellness program

In addition, you\'ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands‑on experience to help grow your career!

About the company:

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank - that remain part of the company\'s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [e-mail] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation