Senior Calypso Support Analyst

EPAM Systems; McLean (VA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

HSA (Health Savings Account)

FSA (Flexible Spending Accounts)

Disability insurance

Life Insurance & AD&D

LinkedIn Learning access

401(k) matching

Paid time off

Employee discounts

Job summary

EPAM Systems is seeking a Calypso Support Analyst to provide day-to-day support for the Calypso trading and risk platform. You will collaborate with front, middle, back office, and technology teams to ensure system stability and timely issue resolution.

The role combines technical troubleshooting with understanding trade lifecycle processes across asset classes. Senior team member will mentor junior resources and contribute to continuous improvement.

Qualifications

• Minimum of 3 years experience as Calypso Support Analyst.
• Hands-on Calypso application knowledge.
• Experience in incident and problem management.
• Excellent stakeholder management skills.

Responsibilities

• Provide production support for the Calypso platform across trading, risk, settlements, and accounting modules.
• Monitor batch jobs, scheduled tasks, interfaces, and system health via Calypso Scheduler and monitoring tools.
• Investigate and resolve incidents raised by business users within SLAs.
• Triage issues, perform root cause analysis, and escalate complex problems to teams.
• Support users across trade capture, confirmations, settlements, cash management, and reporting workflows.
• Assist with EOD and SOD processes including P&L, risk, and position reconciliation.
• Troubleshoot pricing, valuation, and market data issues with quants and data teams.
• Support asset classes such as FX, Rates, Credit, MM, and Derivatives as applicable.
• Write and execute SQL queries (Oracle/Sybase) to investigate data issues.
• Review and interpret Calypso logs, engine outputs, and Java stack traces.
• Support interface issues involving upstream/downstream systems (Murex, Swift, GL, risk engines).
• Assist with deployments, patches, environment refreshes, and user access management.
• As a Senior, mentor and support junior resources.

Skills

Calypso expertise

Stakeholder management

Problem solving

Tools

Calypso

Oracle/Sybase SQL

Job description

The Calypso Support Analyst provides day-to-day application support for the Calypso trading and risk platform, ensuring system stability, timely issue resolution, and effective collaboration with front office, middle office, back office, and technology teams. The role blends technical troubleshooting with functional understanding of trade lifecycle processes across asset classes.

Responsibilities

• Provide production support for the Calypso platform across trading, risk, settlements, and accounting modules

• Monitor batch jobs, scheduled tasks, interfaces, and system health via Calypso Scheduler and monitoring tools

• Investigate and resolve incidents raised by business users within agreed SLAs

• Triage issues, perform root cause analysis, and elevate complex problems to support or development teams

• Support users across trade capture, confirmations, settlements, cash management, and reporting workflows

• Assist with end‑of‑day (EOD) and start‑of‑day (SOD) processes, including P&L, risk, and position reconciliation

• Troubleshoot pricing, valuation, and market data issues in coordination with quants and market data teams

• Support asset classes such as FX, Rates, Credit, MM, and Derivatives (as applicable)

• Write and execute SQL queries (Oracle/Sybase) to investigate data issues

• Review and interpret Calypso logs, engine outputs, and Java stack traces

• Support interface issues involving upstream/downstream systems (e.g., Murex, Swift, GL, risk engines)

• Assist with deployments, patch installations, environment refreshes, and user access management

• As a Senior on the team, you will be expected to mentor and support junior resources

Requirements

• A minimum of 3 years of experience as Calypso Support Analyst

• Hands on Calypso application knowledge

• Experience of incident and problem management

• Excellent stakeholder management skills

• Open to relocation/business travel

We offer

• Medical, Dental and Vision Insurance (Subsidized)

• Health Savings Account

• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)

• Short‑Term and Long‑Term Disability (Company Provided)

• Life and AD&D Insurance (Company Provided)

• Employee Assistance Program

• Unlimited access to LinkedIn learning solutions

• Matched 401(k) Retirement Savings Plan

• Paid Time Off

• Legal Plan and Identity Theft Protection

• Accident Insurance

• Employee Discounts

• Pet Insurance

• Employee Stock Purchase Program

EPAM Systems, Inc. is an equal opportunity employer. We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.