Senior Call Center Training & Onboarding Expert

University Health; San Antonio (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

University Health in San Antonio, TX is seeking an experienced Call Center Training Specialist to act as a subject matter expert for Community First Member Services. You will onboard new hires with supervision, supply training results to Sr.

Management, and maintain HIPAA-compliant policies across operations. The role requires a minimum of 4 years in customer service with training experience; a Bachelor's degree is preferred but not required.

Qualifications

• Bachelor's degree preferred but not required.
• Minimum of 4 years customer service experience and training.
• HIPAA policies compliance awareness.

Responsibilities

• Lead onboarding training for new hires with ongoing supervision.
• Provide Sr. Management with training results and 90-day evaluation documentation.
• Ensure HIPAA compliance in all call center operations.
• Update and implement relevant policies.

Skills

Call center training

Onboarding

HIPAA/compliance

Staff engagement

Education

Bachelor's degree in Business/Communications/Health Admin

Job description

University Health in San Antonio, TX is seeking an experienced Call Center Training Specialist to act as a subject matter expert for Community First Member Services. You will onboard new hires with supervision, supply training results to Sr.

Management, and maintain HIPAA-compliant policies across operations. The role requires a minimum of 4 years in customer service with training experience; a Bachelor's degree is preferred but not required.