Senior Member Services Liaison – STAR Programs

University Health System- San Antonio; San Antonio (TX); On-site; USD 36,000 - 55,000; Full time

Job summary

University Health System- San Antonio is seeking a dedicated call center liaison for STAR Kids and STAR+PLUS programs. The role involves assisting members and providers, resolving issues, and delivering information on SHCN services, while upholding HIPAA standards.

Responsibilities include handling inquiries, following ANE/FWA policies, and ensuring high call quality with adequate call length and timely responses.

Qualifications

• Minimum two years college level work in business, health care administration or related courses is required.
• Minimum of two years of HMO experience is required.
• Health care problem resolution and experience with special healthcare members is preferred.

Responsibilities

• Has comprehensive knowledge of STAR Kids and STAR+PLUS programs to serve as liaison to members and providers.
• Resolve member and provider issues and provide information on all aspects of the SHCN call center.
• Ensure HIPAA compliance across operations in Member Services including ANE and FWA policies.
• Serve calls to STAR Kids hotline and ensure calls are answered promptly and adequately.

Skills

Customer service

HIPAA compliance

Liaison/communication

Problem solving

Education

Two years college level coursework in business/health care administration

Four years experience as customer service representative

Job description

University Health System- San Antonio is seeking a dedicated call center liaison for STAR Kids and STAR+PLUS programs. The role involves assisting members and providers, resolving issues, and delivering information on SHCN services, while upholding HIPAA standards.

Responsibilities include handling inquiries, following ANE/FWA policies, and ensuring high call quality with adequate call length and timely responses.