Senior Training Coordinator - Member Services

University Health; San Antonio (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

University Health in San Antonio, TX is seeking an experienced Call Center Training Specialist to act as a subject matter expert for Community First Member Services. You will onboard new hires with supervision, supply training results to Sr.

Management, and maintain HIPAA-compliant policies across operations. The role requires a minimum of 4 years in customer service with training experience; a Bachelor's degree is preferred but not required.

Qualifications

• Bachelor's degree preferred but not required.
• Minimum of 4 years customer service experience and training.
• HIPAA policies compliance awareness.

Responsibilities

• Lead onboarding training for new hires with ongoing supervision.
• Provide Sr. Management with training results and 90-day evaluation documentation.
• Ensure HIPAA compliance in all call center operations.
• Update and implement relevant policies.

Skills

Call center training

Onboarding

HIPAA/compliance

Staff engagement

Education

Bachelor's degree in Business/Communications/Health Admin

Job description

POSITION SUMMARY/RESPONSIBILITIES

Acts as a subject matter expert in Call Center training and engagement functions related to Community First Member Services staff. Responsible for department onboard training of new hires with consistent supervision throughout the training period to include providing Sr. Management with training results prior to transitioning to call center and for 90-day evaluation documentation. Be compliant to any NCQA reporting, ensuring compliance with the Health Insurance Portability and Accountability Act (HIPAA) related to policies regarding all aspects of operations within the Member Services Call Center unit. Responsible for any policies to be updated and/or implemented.

EDUCATION/EXPERIENCE

Bachelor's degree in Business, Communications, Education, Health Care Administration, or related field is preferred but not required. Minimum of 4 years customer services experience and training in lieu of education is acceptable.