On-Site Healthcare CSR - San Antonio (Inbound Calls)

WebTPA; San Antonio (TX); Presencial; USD 21 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Time off

Holidays

Volunteer time off

Voluntary benefits

Resumo da oferta

WebTPA, a GuideWell Company, is seeking a Customer Service Representative in San Antonio, TX to handle inbound calls from providers and members. You will deliver courteous, accurate information on benefits, claims and eligibility while documenting notes for every interaction.

The role starts with full training and a Monday–Friday 8:00am to 4:30pm CST schedule; shifts run 7:00am–7:00pm CST. This full‑time position offers benefits, PTO, holidays, and a quarterly bonus opportunity.

Qualificações

• 0-1 years related work experience.
• Inbound call center experience in the health insurance industry.
• High school diploma or GED.
• Demonstrated proficiency in Microsoft Word, Excel and Outlook
• Excellent verbal and written communication skills are required.

Responsabilidades

• Successfully complete our training program.
• Answer inbound calls from providers and members.
• Provide resolution for questions about benefits, claims and eligibility.
• Document notes of each call to ensure all information is saved.
• Ensure adherence of Customer Service metrics: Average monthly After Call Work (AUX) time, Average monthly hold time, Average monthly staff time, Average monthly talk time, Average monthly quality.
• Handle call backs and escalations as necessary.

Conhecimentos

Verbal communication

Written communication

Customer service

Microsoft Word

Microsoft Excel

Microsoft Outlook

Formação académica

High school diploma or GED

Ferramentas

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descrição da oferta de emprego

WebTPA, a GuideWell Company, is seeking a Customer Service Representative in San Antonio, TX to handle inbound calls from providers and members. You will deliver courteous, accurate information on benefits, claims and eligibility while documenting notes for every interaction.

The role starts with full training and a Monday–Friday 8:00am to 4:30pm CST schedule; shifts run 7:00am–7:00pm CST. This full‑time position offers benefits, PTO, holidays, and a quarterly bonus opportunity.