Senior Business Systems Analyst (LT)

City of Renton; Renton (WA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Deferred compensation

VEBA plan

Health, dental, vision

Paid time off

PERS enrollment

Telework program

Job summary

City of Renton is seeking a Senior Business Systems Analyst for the Enterprise Business Applications team. You will support large-scale applications such as ERP, HRIS, and Laserfiche and participate directly in the ERP replacement project, gathering requirements and leading cross‑departmental initiatives.

Responsibilities include system maintenance, incident resolution, vendor management, training, and documentation.

Qualifications

• Bachelor's degree in Computer Science, MIS, Information Systems, Business, or related field.
• Minimum 5 years of experience in project management, systems administration, analysis, or implementation.
• Or 9 years of relevant education and experience.
• Successful passing of a required background check and national fingerprint-based records check.

Responsibilities

• Act as liaison for business units and vendors with strong customer service focus.
• Lead project teams to conduct needs analysis and gather requirements for solutions.
• Plan, implement and upgrade technologies through all phases of software life cycle.
• Respond to client requests and troubleshoot problems; maintain and support applications.

Skills

Project management

Stakeholder management

Requirements gathering

Communication

Training and documentation

Education

Bachelor's degree in Computer Science or MIS

Tools

ERP systems

Laserfiche

Job description

This is a term-limited position through December 31, 2026, with a potential extension of up to 2 (two) additional years contingent upon organizational needs and funding.

Join the City of Renton's IT division as a Senior Business Systems Analyst for the Enterprise Business Applications team. This role supports large-scale, Enterprise Business applications such as ERP, HRIS, and Laserfiche. You will have direct participation in the ERP replacement project that’s currently underway. You'll serve as a liaison between the City's departments and IT, understand their pain points and software needs, gather requirements for solutions, create and manage RFPs, and lead cross-departmental projects to implement these solutions.

Your responsibilities also include supporting and maintaining applications, troubleshooting complex issues, making application configuration changes and working with Systems Analysts to resolve these issues, managing vendor relationships, and delivering training and documentation.

Working for the City of Renton comes with an excellent benefits package, including:

• Deferred compensation with the City contributing 3% of the employee's salary.
• VEBA Plan with the City contributing 1% of the employee's salary.
• Medical, dental, vision and life insurance at affordable rates.
• Paid leave for vacation, sick, eleven holidays and two "personal" holidays a year.
• State of Washington Department of Retirement Systems Public Employee Retirement Systems (PERS) plan enrollment.
• Telework Program

The City of Renton supports workers performing in a hybrid capacity (partial telework/in-office) where job responsibilities can be performed remotely. This position may be eligible for a telework arrangement, up to 2 days remote, based on the operational needs of the City and specific Department. Regardless of job title or telework arrangement, City of Renton employees must reside in Washington State and within a reasonable distance to their worksite to respond to workplace reporting requirements.

• Act as liaison for business units and vendors for assigned departments with strong customer service focus.
• Research, document, recommend and implement business process improvements; lead project teams to conduct needs analysis, gather business and functional requirements and specifications; document alternatives and make recommendations to the Department Administrator and Information Technology.
• Plan, implement and upgrade technologies throughout all phases of life of software including initiating, designing, installing, configuring, testing, training, deploying and documenting.
• Respond to client requests for service on problematic systems and/or equipment; troubleshoot problems and develop solutions to requests escalated from other Information Technology teams; maintain and support applications and systems with varying degrees of complexity.
• Anticipate problems or delays and develop alternate plans.
• Coordinate, develop and maintain project charters and project management plans, including project schedules, budgets, deliverables, roles and responsibilities, communication, change management, quality assurance and risk management plans in concert with the Departmental project team.
• Maintain, administer and service software, including troubleshooting, scheduling, testing and patching, updating and upgrading servers and client computers.
• Monitor and control the scope, schedules, costs, and quality of assigned projects.
• Evaluate project success; identify areas of improvement and document for future growth.
• Mentor entry level staff in business process, leading teams, anticipating issues.
• Works with vendors and other Information Technology staff to design and implement architectures that include network, servers, interfaces, databases, integrations, and security.
• Determine training needs; conduct presentations and training; write and maintain technical system documentation and clear user materials.
• Translate functional requirements and specifications to contribute to Request for Proposal (RFP) processes for technology procurement; evaluate vendor RFP responses in relation to the City's legal requirements and user specifications and make vendor selection. Manage the public purchasing process (e.g., RFP, Bid, etc.) and contract signing procedures. Assure compliance with the City's Risk Management and legal review requirements.
• Design, author and maintain custom reports using various report writing tools and techniques.
• Evaluate the security of applications to ensure mandated and industry standard security controls are met.
• Anticipate problems or delays and develop alternate plans.
• Remain current with relevant technological advancements as it relates to field.
• Perform related duties as assigned.
• May be assigned to support critical city priorities during disasters or other emergencies.
• Maintain regular, reliable, and punctual attendance.

EDUCATION, EXPERIENCE, AND LICENSE REQUIREMENTS:

• Bachelor's degree in Computer Science, Management Information Systems, Information Systems, Business, or related field.
• Minimum 5 years of experience in project management, systems administration, analysis, design, or implementation.
• Or 9 years of relevant education and experience.
• Successful passing of a required background check and national fingerprint-based records check.

PHYSICAL DEMANDS:

• Move throughout City facilities and buildings.
• Operate a computer and other office equipment.
• Communicate with City employees and residents.
• Lift or move items weighing up to 40 pounds occasionally.

WORK ENVIRONMENT:

• Work is performed in an office environment.
• Noise level in the office is moderately quiet.
• May be required to participate in standby or on-call rotation.
• Work evening and/or weekend hours as needed.

Approved reasonable accommodation requests will be made to enable individuals with disabilities to perform the essential functions of the job.

The City of Renton embraces a diverse and inclusive workforce and prides itself on promoting collaboration and teamwork in a positive environment while providing high quality services to the community. For more information about the City of Renton, please visit the following website: Why Renton?